Community Outreach & Client Relations Manager

Job Description

Job Description

Job Summary:

Senior Helpers of Woodstock is seeking a motivated and dynamic Community Outreach & Client Relations Manager to drive client acquisition, increase brand recognition, and grow our presence in the Woodstock and North Metro Atlanta areas. This individual will play a key role in expanding our Veterans Affairs (VA) home care services and building lasting relationships with referral sources, healthcare professionals, and community partners.

• Identify and pursue new client opportunities through direct outreach, community engagement, and relationship-building.

• Actively promote Senior Helpers’ services to families, senior communities, social workers, discharge planners, and healthcare providers.

• Develop and execute outreach strategies to grow client base and increase home care service signups.

• Collaborate with the marketing team to implement campaigns and events that generate leads and referrals.

• Track and report on outreach activities, referral sources, and client growth metrics.

• Leverage Senior Helpers’ VA approval status to enroll eligible veterans in home care services.

• Develop relationships with VA case managers, social workers, and Veteran Service Organizations (VSOs) to facilitate referrals.

• Attend VA-related events and forums to promote awareness of available services to veterans and their families.

• Guide veteran clients and families through the enrollment and care coordination process.

• Represent Senior Helpers at local events, senior fairs, networking meetings, and chamber of commerce functions.

• Build and maintain partnerships with senior living communities, rehabilitation centers, hospitals, and clinics.

• Increase visibility through public speaking, presentations, and collaboration with community organizations.

• Proven experience in sales, marketing, outreach, or client relations , preferably in healthcare, home care, or senior services.

• Strong networking and communication skills with the ability to build rapport quickly.

• Experience or connections within the Veterans Affairs (VA) system or with VA case managers is highly desirable.

• Knowledge of home care industry, senior services, or healthcare is a plus.

• Ability to work independently and meet performance targets.

• Valid driver’s license and reliable transportation required.

• Established relationships with VA offices , senior centers , or healthcare referral sources in the Woodstock/North Metro area.

• Familiarity with CRM systems and lead tracking tools.

• Public speaking and event coordination experience.

• Base salary commensurate with experience + performance-based bonuses for client acquisition and revenue growth.

Why be a Senior Helpers team member? We truly care about our staff.

• Great Place to Work® Certified
• Professional Growth Opportunities —we provide training opportunities to our caregivers to grow their skills as a caregiver and as a professional.
• Work/Life Balance —we understand the need for a healthy balance of your professional and personal life.
• Team Support —we believe that a strong team that gives support is the best way to succeed long term.
• Flexible Schedule —we understand that you may need flexibility to align with your lifestyle and schedule, so we work with our caregivers to fit their schedule to their availability.
• Make a Difference —when you are a Senior Helpers Caregiver, you will be the direct contact for our clients, giving you the opportunity to make their days brighter and help give our clients’ their independence. This not only helps our clients, but their families will appreciate all that you do too!

Qualifications:

• You are passionate about helping others
• You enjoy customer service and communicating with clients
• You want to help your community and make a difference in someone’s life
• Reliable Transportation

Who is Senior Helpers? Senior Care, Only Better.

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws