Customer Service Representative - Automotive Dealership

Job Description

Job Description

Are you passionate about providing exceptional customer service and building strong relationships? Do you enjoy working in a fast-paced environment where you can make a difference every day? If so, we’d love to have you join our team at Carma Automotive Group as a Customer Service Representative !

About the Role
As a Customer Service Representative, you will play a key role in managing communications with our valued customers and leads. Using our Customer Relationship Management (CRM) system, you’ll handle voice, text, and email communications to ensure our customers receive the best possible experience. While this is primarily a phone and computer-based role, you’ll also have the opportunity to assist customers in person during their visits to our dealership, providing the same friendly and professional service face-to-face.

What You’ll Do

• Communicate with customers and leads via phone, text, and email to answer questions, provide updates, and schedule appointments.
• Use our CRM system to track and manage customer interactions, ensuring timely follow-ups and excellent service.
• Assist customers in person during dealership visits, providing the same high level of service as you do over the phone.
• Collaborate with the sales and service teams to ensure a seamless customer experience.
• Maintain a positive and professional demeanor while addressing customer inquiries and concerns.

What We’re Looking For

• Strong communication skills, both written and verbal.
• Comfortable using technology, including CRM systems and email platforms.
• A customer-first mindset with a focus on building relationships and providing solutions.
• Ability to multitask and stay organized in a fast-paced environment.
• Previous experience in customer service, call centers, or similar roles is a plus, but not required.

Why Join Us?

• A supportive and friendly team environment.
• Opportunities for growth and development within the dealership.
• Competitive pay and benefits.
• The chance to make a real impact on our customers’ experiences.

If you’re ready to bring your customer service skills to a dynamic and rewarding role, we’d love to hear from you! Apply today and take the first step toward joining the Carma Automotive Group family.

Company Description

Carma Automotive Group has proudly served our customers for over 15 years, and we place a high emphasis on transparency and providing comprehensive information to our customers when purchasing a vehicle.

Company Description

Carma Automotive Group has proudly served our customers for over 15 years, and we place a high emphasis on transparency and providing comprehensive information to our customers when purchasing a vehicle.