Dynamics 365 Contact Center Architect
Job Title: Dynamics 365 Contact Center Architect
Location: Atlanta, GA (Onsite)
Job Type: Contract.
Job Description:
We are looking for a Digital Contact Center Architect with strong experience in Microsoft Dynamics 365 and Power Platform . This role focuses on designing and improving digital contact center solutions (chat, messaging, email) using AI and automation.
Top Skills:Dynamics 365
Power Platform
Contact Center / AI Automation
Key Responsibilities:
Design and lead digital contact center solutions (chat, messaging, email)
Work on AI, Copilot, and automation strategies
Build and improve the 365 Contact Center platform
Act as a technical advisor to business and IT teams
Integrate contact center solutions with enterprise systems
Improve customer experience and operational efficiency
Required Skills:
Strong experience with Dynamics 365 (Customer Service/Omnichannel)
Experience with Power Platform (Power Apps, Power Automate, Power BI)
Experience in contact center/call center solutions
Hands-on experience with AI, Copilot, or chatbots
Experience with digital channels (chat, email, messaging)
Strong communication and client-facing skills
Qualifications:
5+ years of experience in contact center architecture or solutions
Experience delivering measurable results (CSAT, cost reduction, automation)
Preferred Skills:
Experience with Copilot Studio
Experience with automation and self-service solutions (bots, workflows)
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