Full Time Server - Dining Room - Retirement Community

Job Description

Job Description

Clairmont Place is an independent living residential community for older adults in Decatur, Georgia, located across from the VA Hospital. We are looking for people to fill part time roles as servers in our main dining room. Your primary responsibility will be customer service for our residents. Dinner shifts are from 3:00pm until 7pm Monday through Friday and 9:30a - 2p on Sunday, but days are flexible. You must be available three to four shifts per week, including weekend availability.

Servers assemble to-go orders, do side work (rolling silverware, table set up, basic cleaning, drink station set up, etc.), wait on tables in their section through multiple courses of dinner service and then reset and clean their sections afterward. Residents pre-order their meals so you will have a filled out meal ticket for each resident in your section. It is fine dining with professional table service.

We appreciate and understand the needs of residents in the dining room and believe that our primary responsibility is engagement. The dining room is the heart of the community and gathering around a table together allows us to grow and thrive. Clairmont Place is a community that cares deeply for it's staff and the staff care deeply for the residents; many of our Dining Services staff have multi-decade tenures here. We work hard to maintain a culture of mutual respect, reliability, consistency and joy. Dining Services staff is all working toward a daily mutual goal of an excellent dining experience for the residents and a supportive, rewarding work environment for ourselves.

You must be flexible, patient, have a can-do attitude, willingness to work as a team, ability to prioritize tasks and ability to remain calm and kind even under duress. You must be respectful and reliable for every shift. The right candidate does not necessarily have years of serving experience but has a friendly, professional demeanor and a willingness to learn.

This is a full time role and qualifies for full benefits: health insurance including vision and dental, 401K matching, paid time off (vacation, sick and personal time), paid holidays, paid short and long term disability and paid life insurance. Clairmont Place has a very sweet, uplifting culture and a number of long-tenured staff.

All employees have to pass a drug and back ground check. 3+ years of experience preferred.

Requirements

Safety/Sanitation: Employee commits to following outlined department safety procedures. Works smart, safely and helps maintain and create a safe environment for co-workers and residents. Reports any unsafe conditions and corrects in a timely manner. Follows all applicable food sanitation regulations dictated by Dekalb County Health Department and supervisors.

Job Duties: All servers are to complete their specific assigned job duties, including side work, and are to be checked out by a supervisor once work is finished. Lunch hours are from 12:00p until 1:30p and staff must remain visible in dining room and stay busy for the duration of meal service.

AM opening duties: Servers arrive at 11:00a (two or three servers should be scheduled for the lunch shift)

• Check with supervisor for assigned seating area.
• Cut lemons for tea and water. Label and date container.
• Put creamers and butter on tables for lunch.
• Fold napkins for bread service.
• Prepare ice buckets and leave in back wait station.
• Touch up carpet – sweep and spot vacuum.
• Get coffee service station ready.
• Set up your service cart – ensure it is clean and sanitized.
• Roll silverware for your section for service.
• Fill water glasses.
• Prep bread warmer: line drawers with wet, clean towel and parchment paper before filling with bread.
• Prep juices, milk and tea. Label and date all items properly.
• Prep dressings and sauces as needed.
• Prep soup bowls and spoons.
• Clean PDR and remove any garbage.
• Wipe down and reset tables.
• Replenish boxes, to-go items and condiments on shelves.

After all residents have completed their meal and exited the dining room, servers should straighten up the dining area, resetting tables and cleaning the floor. Additional silver should be rolled as needed. Kitchen duties should be completed at this time, including the plating of dinner desserts. Servers should take their half hour break in the afternoon, informing your supervisor when you are going on break.

PM Duties: Servers arrive at 3:00. Servers should always remain visible in the dining room unless actively filling orders in the kitchen. Side work duties are based upon table section but include:

• Cut lemons for tea and water. Label and date container.
• Fill cracker baskets.
• Put cream and butters on tables.
• Prep ice buckets and leave in back wait station.
• Prep bread warmer: line drawers with clean wet towel and parchment before filling.
• Prep soup bowls and spoons.
• Prep juices, tea and milk. Label and date all food items.
• Prep dressing, condiments and sauces as needed.
• Clean private dining room and ensure it is ready for service.
• Restock all boxes, lids, cups and shelves. Restock table caddies.
• Preset waters on tables.
• Vacuum dining room and wipe down tables and chairs as necessary.
• Restock silverware, rolling as necessary.

During service, after plates are served, check back after 3 minutes to ensure resident has all items needed. Refill waters/other beverages/coffee during service. Dirty plates should be removed from tables between courses and taken to the kitchen to be scraped and cleaned. Only two tables’ orders should be taken at any time to ensure prompt service and warm food. Additional side duties may be assigned at any time. These include but are not limited to: dusting blinds, cleaning highchairs, cleaning trays, organizing room, cleaning windows, cleaning salt and pepper shakers, restocking, cleaning ice cream cooler, organizing/cleaning server cooler and/or deep cleaning dining room.

Commitment to Quality & Team: Employees should be committed to meeting a high quality of care and service to residents. Employees should fulfill all job duties to ensure that job is completed. Employees are expected to participate in all meetings and training activities and share input on how to improve performance and obtain goals set by management. Employee should demonstrate a positive attitude. Employee is expected to deal with conflict in a tasteful manner, demonstrating honesty and being trustworthy.