Service Manager

Housed in a historic 1938 art deco Greyhound Bus Terminal in Downtown Savannah, James Beard Award-winning The Grey is helmed by founders Chef Mashama Bailey and Johno Morisano, Managing Partner. Inspired by the richness of the Low Country, the Grey features dishes that are deep, layered and soulful in their flavors. The influences of the city’s port allow a focus on European wines, Atlantic Trade liquors and warm hospitality to provide a complete experience for our guests. The Grey continues the building’s long tradition of transporting people to a destination, but that destination today one of elevated hospitality and intrinsic satisfaction.

In order to provide the best service to our guests, this position will have a keen focus on the restaurant operations, have a good understanding of our standards and procedures as well as our core values.

The Service Manager will work closely with the General Manager to implement quality and productivity objectives to achieve company goals as well as planning short and long terms projects.

• Candidate research, coordinate interviews
• Staff Training
  • Working closely with GM to create and execute training plans
  • Creates training schedule for new hires
  • Conducts server auditions
• Uniforms – Attention to detail and daily check
• Make schedule for Servers/Support staff – Schedules sent in a timely fashion/Manage request time off
• Staff performance – Monthly (1st)

• Guest Relations
• Service
  • Manages the floor during service offering support to the team
  • Ensures FOH is properly following all steps of service
  • Upholds TGR standards throughout service
  • Responsible for managing the daily opening and closing duties of floor managers
  • Builds and maintains relationships with regular guests
  • Responsible for overall quality of service

Key Competencies & Qualifications:

• Relevant experience in casual fine dining management
• Strong work ethic and ability to successfully work within a team environment
• Organizational skills that are above reproach
• Ability to multi-task and delegate responsibilities in a timely, organized, and efficient manner
• Superior problem solving, particularly in critical moments, adjusting as necessary for a permanent solution
• Instinct and ability to anticipate needs, considerations, and potential challenges
• Ability to listen intently, process information and to provide clear and accurate results of that processing
• Managerial presence
• Excellent judgment and confident decision-making skills
• Excellent communications skills and an innate ability to ensure critical information is shared timely
• Working knowledge of restaurant management platforms, including Toast, 7shifts, ADP Workforce Now and Microsoft Office, or the openness to learn those they me less familiar with
• Sense of humor and the ability to maintain a consistent demeanor with staff
• Ability to perform the following activities: climbing, bending, stooping, kneeling, reaching, twisting, lifting up to 25 lbs, pushing, pulling, moving items, and standing for extended periods of time