ITInfrastructure Operations Engineer

IT Operations Engineer/Infrastructure Operations Engineer

About the Role
Werelooking for a hands-onsystemsengineer with a strong Windows and Microsoft SQL Server background to keepourcustomer environments healthy performant and complex issues across OS database network and application layers owndeploymentsand upgrades and collaborate closely with Product Dev and Support. This role suits someone who loves learning thrives in a fast-paced environment and is comfortable handling occasional off-hours incidents and maintenance windows.

About the Company
We are an east coast-based technology firm providing cutting-edge software to our customers. We are at an incredible inflection point of growth conducting a confidential search for an exceptional leader for our Customer Success & Support team.

Summary of Role & Responsibilities

The IT Operations/Infrastructure Operations Engineer is responsible for:

• Own application operations for our softwarefor hostedcustomers:installs upgrades configuration and break/fix.

• Design and scaleenvironments:help evolve our hosted architecture to support growth performance and resilience; contribute innovative ideas to simplify operations and improve scalability.

• Troubleshoot end-to-end: Windows ServerSQL IIS event logs TLS/certificates DNS firewalls networking and app-level logs.

• Administer SQL Server: backup/restore performance tuningsecurity and maintenance jobs.

• Deploy & release: plan and execute customer rollouts; script repeatable installs with PowerShell/Ansible;validate and document changes.

• Monitor & improve reliability: build dashboards/alerts capacity plans and runbooks; drive root-cause analysis and preventive actions.

• Customer engineering: join escalations from Support engage on calls and write clear KBs/postmortems.

• Security & compliance: manage least-privilege access patching vulnerability remediation certificate lifecycle.

• Network &firewallsupport: VPNs site-to-site tunnels NAT ACLs WAF/load balancers; packet capture and analysis when needed.

• Collaborate cross-functionally: partner with Developers to reproduce issues interpret stack tracesvalidatefixes and improve observability.

Who We Are Looking For

The ideal person for this role will have demonstrated the following abilities and traits:
Required Qualifications

• 5yearsadministering Windows Server in production (AD/Group Policy DNS DHCP IIS Windowsservices Task SchedulerPerfMon/Event Viewer).

• Strong Microsoft SQL Server experience (T-SQL performance tuning backups/restore HA/DR concepts security/roles).

• Networking &firewallsfundamentals: TCP/IP subnetting/VLANs VPN (IPsec/SSL) NAT routing basics TLS/PKI and practicalfirewallrule management.

• Scripting/automation with PowerShellor Ansibleandcomfortwith CLI tools.

• Production troubleshooting mindset: hypothesis-driven debugging clear incident communication and bias for action.

• Customer empathy and excellent written/verbal communication; ability to translate technical issues into business impact.

• Willingness to work off-hours for scheduled maintenance windows.

Other Skills

• Public Cloud Operations(Azure preferred):compute storage networkingmonitor/loganalytics.

• Observability: experience withDataDog Grafana Zabbix Windows Event Forwarding Sysmon or similarmonitoring and observability tools.

• Web stack: IIS URLrewrite reverse proxying load balancing internals; tools like Fiddler/Postman/cURL/Wireshark.

• Virtualization: Hyper-V/VMware/Nutanix;networkcomputestorage performance basics.

• Security: MFA/SSO (SAML/OIDC) ADFS/Entra ID hardening/benchmarking (CIS) EDR/AV operations Okta Microsoft 365.

• Certifications: Microsoft (Windows/SQL/Azure) Network/Security or vendorfirewallcerts (Fortinet/Palo Alto) are a plus.

What we offer

• A collaborative work environment in a values driven team
• Competitive salary and benefits including health dental vision insurance
• HSA and FSA options
• Paid vacation and sick time
• 401(k) plan with matching contributions
• Employer paid short term and long-term disability insurance and group term life insurance
• Access to our EAP (Employee Assistance Program)
• The opportunity to support our mission of making a better future one community at a time

This role supports later-day operational coverage. Standard hours are10:00 AM7:00 PM Eastern Time. Applicants whose local time zone naturallyalignswith these hours are preferred.

Our company is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law.
We maintain a drug-free workplace.

Equal Employment Opportunity

Vision Government Solutions is an Equal Opportunity Employer and committed to a diverse and inclusive workplace. All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by federal state or local law.

Were proud to be an equal opportunity employer and celebrate our employees differences including race color religion sex sexual orientation gender identity national origin age disability and Veteran status.

Vision Government Solutions maintains a drug-free workplace.

Required Experience:

Senior IC