Account Manager

Job Description

Job Description

Job Description:

The purpose of the Account Manager position is to increase the existing customer base for the company. The primary focus of the Account Manager is to locate and qualify new prospects by generating interest in the company’s services and products.

Basic Functions:

· Responsible for prospecting and qualifying new sale opportunities.

· Effectively communicate features and benefits of solutions and manage prospect expectations.

· Receive requests for service and products details from prospects and provide timely responses.

· Achieve and maintain a positive rapport with prospects and work to give them the best possible service.

· Maintain in-depth product knowledge of the service offerings of the company.

· Attend weekly sales meetings and ensure sales opportunities are compliant with company policy.

· Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.

· Document internal processes and procedures related to duties and responsibilities.

· Responsible for entering time and expenses in ConnectWise as they occur.

· Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.

· Enter all work as activities or service tickets in ConnectWise.

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Inside sales experience with selling similar offerings.

· Possess a track record of prospecting, qualifying, and managing customer commitment as a part of the sales process.

· Demonstrated level of success in the development of client relationships.

· Enjoy working with customers and external audiences.

· High energy and drive with good negotiation skills.

· Strong organizational, presentation, and customer service skills.

· Skill in preparing written communications and materials.

· Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.

· Ability to multi-task and adapt to changes quickly.

· Typing skills to ensure quick and accurate data entry.

· Self-motivated with the ability to work in a fast moving environment.

· Expert knowledge with Microsoft Office. (Outlook, Excel, Power Point, and Word)