Billing and Collections Specialist I
- Finance or related field preferred but not required.
- High School diploma required, some college a plus.
- Working knowledge of business analysis concepts, reporting methods and general business practices and procedures.
- Advanced working knowledge of Microsoft office are required.
- Working with large amounts of data.
- Working knowledge of Legal-X and Tymetrix (T360) preferred but not required not required but a plus.
- Property and Casualty Insurance or Independent Adjuster Company experience a plus.
- Excellent quantitative analysis skills and the ability to create conceptual frameworks enabling the analysis of varied business problems
- Must be able to analyze and interpret data to develop recommendations
- Ability to clearly communicate analysis and complex concepts to non-subject matter experts orally and in writing
- Must be detailed oriented, accurate and have a sense of urgency in completing multiple assignments
- Must complete continuing education requirements as outlined by Crawford Educational Services
- Responsible for generating the quantitative Accounts Receivable analysis necessary for data-driven business recommendations.
- Works with leadership to identify data and reporting needs
- Prepares monthly A/R financial and periodic client billing reports.
- Analyzes accounts receivables and collections data, in search of trends and patterns to improve Interim Billing, Collections, and DSO results.
- Works with clients to ensure billing is set up correctly. Revise or customize deliverables specific to client requirements.
- Works with business units and customers to ensure invoices are paid within terms.
- Initiates and provides training to employees for improving their billing, and collection effectiveness along with knowledge of Excel, Word; and Crawford billing systems.
- Monitors efforts to answering branch/department and client inquiries in a prompt and gracious manner.
- Works on queries with diverse and varied scope. Complete thorough research, then prepare thorough client friendly deliverables.
- Provides guidance to better understand, resolve and answer billing inquiries, payment issues, and contract compliance matters.
- Drives continuous advancement in billing efficiency, process improvement, and accuracy to all business units.
- Monitors the A/R exposure of established accounts and brings irregularities to the attention of the manager as appropriate.
- Develops and maintains relationships with business units/clients to ensure and improve payment timeliness.
- Researches customer payment trends where issues exist.
- Upholds the Crawford Code of Conduct.
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