Leave Management Specialist
shift: First
work hours: 8 AM - 4 PM
education: Bachelors Responsibilities
- Case Management: Receive, process, assess, and adjudicate all leave requests while tracking claims through closure.
- Guidance & Compliance: Provide expert information regarding Leave of Absence policies, guidelines, and current legislation.
- Documentation: Ensure all HR records, case management systems, and transactional updates are accurate and confidential.
- Cross-Functional Collaboration: Partner with Payroll and Benefits to ensure accurate pay and enrollment during leave periods.
- Return-to-Work Coordination: Authorize returns based on physician documentation, departmental restrictions, and job requirements.
- Service Excellence: Maintain a professional, service-focused approach to ensure a positive employee experience.
- Experience: 3–5 years in leave management, employee benefits, or a high-volume call/service center environment.
- Technical Savvy: Proficiency in Microsoft Word and Excel; exposure to HRIS or case management technologies (e.g., Workday, ServiceNow).
- Communication: Superior oral and written communication skills with the ability to practice attentive listening and probing questions.
- Soft Skills: Detail-oriented, ability to multi-task, dependable, and a positive team-player attitude.
- Verbal Communication
- Confidentiality
- Responsiveness
- Analytical Thinking
- Claims Processing
- Business Coursework
- Appointment Scheduling
- OSHA
- HIPAA
- Management
- Written Communication
- Time Management
- Vendor Management
- Management Responsibility
- Years of experience: 3 years
- Experience level: Experienced
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected]. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.
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