Application Management Service Technician

Job Description

Job Description

Summary
We are seeking a detail-oriented and technically proficient Application Management Service Technician to support the daily operation, maintenance, and performance of business-critical enterprise applications within a logistics and transportation environment. This hands-on role is responsible for ensuring the reliability, availability, and effectiveness of systems supporting transportation logistics management, finance, human resources, customer relationship management, warehouse operations, and business services.

This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered.

Key Responsibilities

• Monitor, maintain, and support enterprise applications used across logistics, transportation, finance, human resources, customer service, and warehouse operations.
• Provide day-to-day support for platforms such as TMW , Lawson , Workday , Salesforce , and other business-critical applications.
• Troubleshoot and resolve application incidents, system errors, integration failures, and performance issues while meeting established service level agreements (SLAs).
• Manage application user provisioning, role assignments, access requests, and account maintenance in accordance with security policies.
• Coordinate application updates, patches, upgrades, and vendor-recommended maintenance activities.
• Serve as the primary technical liaison between business users, IT teams, and software vendors for application-related issues and enhancement requests.
• Support data validation, workflow troubleshooting, and business process improvements across enterprise applications.
• Monitor application health, interfaces, scheduled jobs, integrations, and batch processing activities.
• Assist with testing, validation, and deployment of application enhancements, releases, and configuration changes.
• Create and maintain technical documentation, support procedures, knowledge base articles, and application inventories.
• Participate in incident, problem, and change management activities using ITSM best practices.
• Support onboarding and training efforts for users of logistics and enterprise business applications.
• Collaborate with infrastructure, database, security, and development teams to resolve complex technical issues.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field; equivalent experience may be substituted.
• 3–5 years of experience supporting enterprise business applications in a production environment.
• Experience supporting one or more enterprise platforms, such as:
  • TMW
  • Lawson
  • Workday
  • Salesforce
  • ERP, CRM, HCM, WMS, or TMS solutions
• Strong troubleshooting and root-cause analysis skills for application-related incidents.
• Experience using ITSM platforms such as ServiceNow, Jira Service Management, Remedy, or similar ticketing systems.
• Working knowledge of Windows and Linux operating systems.
• Basic SQL querying skills for data validation and troubleshooting.
• Understanding of application integrations, APIs, file transfers, and scheduled processing jobs.
• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced logistics or transportation environment.

Why Join DigiOffice?
At DigiOffice, you’ll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT support—we help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.