Operations Account Activation Rep

Job Description

Job Description

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

We are looking for a Seller Implementation Specialist to support the onboarding and setup of new dealer and agent partners across our systems. In this role, you will ensure accounts are accurately configured, systems are ready for use, and partners have a smooth and successful start with APCO.

What You'll Do

• Set up and maintain system access for new and existing dealer and agent partners
• Configure programs, rates, commissions, and account details within internal systems
• Review and validate incoming documentation, ensuring completeness and accuracy
• Partner with Sales and internal teams to resolve missing or incorrect information
• Maintain accurate records and documentation for all implementations
• Support customer and internal inquiries related to account setup and system access
• Ensure rating structures and configurations are accurate prior to quality control review
• Create and maintain customer and vendor records within accounting systems
• Identify and implement process improvements to enhance efficiency and accuracy
• Support special projects and cross-functional initiatives as needed

What Makes You Successful

You’ll be successful in this role if you’re highly detail-oriented and take pride in getting things right the first time. You’re comfortable working with systems, data, and processes, ensuring that all configurations are accurate and complete.

You’re also a strong communicator who can collaborate effectively with both internal teams and external partners. You’re proactive, organized, and able to manage multiple priorities in a fast-paced environment.

Basic Qualifications

• High school diploma or GED
• 1+ year of experience in operations, client support, or administrative roles
• Strong attention to detail and organizational skills
• Strong communication skills, both written and verbal
• Proficiency in Microsoft Office (Excel, Word, Outlook)

Preferred Qualifications

• Associate degree in Business, Finance, or a related field
• Experience in onboarding, implementation, or account setup roles
• Experience working with systems configuration or data entry processes
• Experience in automotive, warranty, or F&I-related environments

This Role Might Be a Great Fit If You…

• Enjoy working with systems and ensuring data accuracy
• Like helping customers and partners get set up for success
• Thrive in a fast-paced, process-driven environment
• Are organized, reliable, and detail-oriented

What We Offer

• Competitive compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Opportunities for growth and development
• A collaborative and supportive team environment

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.

We C.A.R.E.

C ommitted – We build strong, high-trust relationships with our partners and each other.

A ccountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.

R esults-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.

E xcellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.

If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.

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