Client Services Representative

Job Opening: Client Services Representative at Wilson, Drinkard & Drinkard, LLC

Job Description

Wilson, Drinkard & Drinkard, LLC, a prestigious and forward-thinking legal firm, is pleased to announce the opening for a full-time Client Services Representative. This vital role is designed for individuals who excel in client-focused environments, supporting communication, intake, and service coordination. This position follows a hybrid work schedule, allowing a combination of in-office responsibilities and approved work-from-home days, supporting a balanced and productive work environment. Ideal candidates will help ensure clients receive responsive and professional support throughout their interactions with the firm.

The Client Services Representative at Wilson, Drinkard & Drinkard, LLC will be an integral part of our administrative team. In this role, you will be responsible for assisting clients, managing inquiries, and supporting internal coordination, both in-office and remotely as assigned. This position is suited for a detail-oriented professional who values clear communication, organization, and confidentiality.

Duties and Responsibilities

• Serve as a primary point of contact for client inquiries via phone, email, and in person.
• Collect, verify, and document client information accurately and securely.
• Schedule appointments and coordinate client communications across multiple channels.
• Route client inquiries to appropriate staff members in a timely manner.
• Maintain accurate and up-to-date client records and documentation.
• Assist with client intake and follow-up processes in accordance with firm procedures.
• Provide administrative support including data entry, filing, and document preparation.
• Handle confidential client information with discretion and professionalism at all times.
• Collaborate with internal teams to ensure timely and effective client support.
• Maintain a professional, courteous, and service-oriented approach in all client interactions.

Requirements

• High school diploma or equivalent required; some college coursework preferred.
• Previous experience in customer service, client intake, or administrative support is a plus.
• Strong communication and interpersonal skills, both written and verbal.
• Excellent attention to detail and ability to manage multiple tasks efficiently.
• Proficient with Microsoft Office and basic computer applications.
• Ability to work independently in a hybrid work environment while remaining responsive and accountable.
• Professional, dependable, and client-focused.
• Ability to maintain confidentiality and professionalism at all times.

Benefits

• Competitive hourly pay based on experience.
• Hybrid work schedule combining in-office and approved work-from-home days.
• Supportive and family-oriented work environment.
• Opportunities for growth and professional development.
• Paid time off and holidays.

If you are dependable, organized, and take pride in doing things right, we would love to hear from you. Apply today to join the Wilson, Drinkard & Drinkard, LLC team.