Solutions Engineer (US)

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do:

The Solutions Engineer supports the Sales team with product solution design and process flow development. You will work with cross-functional teams, such as Product, Technology and Customer Support to ensure smooth client onboarding and fast delivery. You will lead the discovery and solutioning for new customer implementations and support post-live efforts, and client retention through account reviews and new solution design.

While the role is 100% remote there will be up to 50% travel for client needs. Individual must be located in the United States.

Responsibilities:

• Be a subject matter expert across First Advantage platforms and products, partnering with internal stakeholders to successfully architect, implement, and manage client solutions.
• Partner with Sales for RFP strategy, thorough analysis and process flows of customer’s current and desired program.
• Navigate complex issues, both technical and non-technical, and use sound judgment and data to make decisions that are best for our customers.
• Create initial project plan and establish timelines.
• Lead scoping, documentation, & interpreting of client implementation requirements and provide intuitive, actionable guidance to help customers execute alongside you.
• Champion successful customer outcomes and innovate ways to improve our customer implementation processes.
• Work effectively with Sales Representative, Solutions Analyst and Implementation Project Manager to expedite the Company’s time to revenue to drive corporate performance.
• Hold internal teams and clients accountable for project deliverables and timelines to continuously drive to a successful project go-live.
• Support customer retention initiatives, including (but not limited to) account reviews, account reconfiguration, and new product/service positioning and design.

What you'll need to be successful:

• Requires 3-5 years of consultative sales experience and project-management/program-implementation experience supporting enterprise level deals, ideally within HCM or background services industry.
• Experience working closely with Sales and Client Success Teams from the pre-sales stage through the end of the implementation lifecycle, supporting enterprise level B2B SaaS solutions.
• Expertise in optimizing client integrations and achieving high levels of client satisfaction.
• Superior motivational capabilities & people skills that inspire clients and drive collaboration across multiple layers of an organization.
• Excellent client facing, presentation and communication skills that deliver clear messages and create positive and impactful experiences for clients.
• Analytical and problem-solving skills and the ability to troubleshooting issues.
• Work well under pressure and you are not risk averse and comfortable taking on challenges.
• Excellent skill with PowerPoint, Excel, Visio, Project and Word

Why First Advantage is Your Next Big Career Move:

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities, and leaders who want you to succeed!

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary range for this position is approximately $95-140K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

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United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.