Customer Success and Implementation Specialist - Remote

**Full-Time**
**Benefits Offered:** Medical, Paid Time Off, Retirement
**Salary:** $66,100 to $73,400
**Location:** Remote, United States

**Who We Are**

We are a national non-profit organization dedicated to improving health and increasing opportunities for youth, families, and communities. Our mission is to promote equity and justice by understanding and addressing the ways health and education outcomes are influenced by the complex interactions between people and their environment. As a learning organization focused on mission-driven impact, we value diversity and inclusion of different perspectives and ideas, collaboration, and continuous learning. We are looking for people who share our passion for health equity, social justice, and learning.

**The Impact We Are Looking to Make**

We envision a world where all people have the information, skills, and opportunities to lead healthy lives. Our goal is to reduce disparities and increase equity in health and education by supporting our partners in advancing health equity for youth, families, and communities across the country and around the globe. We achieve our vision by linking innovation and research to practice, driving science through program development, applied research, and evaluation, and scaling innovation through capacity building and dissemination.

**How You Can Contribute**

Reporting to the Director of Product Sales and Marketing, the Customer Success & Implementation Specialist will provide support to our school-based customers and internal sales representatives. This role involves owning the process of customer onboarding and training for our integrated digital adoptions. Additional responsibilities include identifying, investigating, resolving, and responding to customer inquiries related to websites, subscriptions, and products, and working cross-collaboratively with internal teams to ensure customer success.

This position is remote and can be located anywhere in the United States.

**Cultural Attributes**

- You possess excellent communication and relationship-building skills with colleagues, partners, and clients with utmost integrity, courtesy, and diplomacy.
- You are capable of embracing the ideas of others and seek to understand others' points of view to further our shared mission and vision.
- You enjoy working independently as well as collaboratively to meet goals and deadlines.
- You are capable of using technology to effectively and professionally communicate with co-located and remote colleagues.
- You are self-motivated and capable of strategically prioritizing multiple tasks in a fast-moving environment.
- You embrace a spirit of learning and curiosity in your work and proactively seek out answers and solutions to questions and challenges that arise.

**What You'll Need to Be Successful**

- BA/BS degree in a related field preferred, or equivalent experience.
- Exceptional project management skills.
- 2+ years of professional work in one or more of the following types of roles: customer success, technical support, administrative experience, preferably in the education technology or SAAS industries.
- A customer-centric attitude and excitement over the details of the customer experience & journey.
- An agile, data-driven, and proactive approach to supporting customers.
- The ability to thrive in a fast-paced and evolving environment of a non-profit.
- Demonstrated ability to multitask, prioritize, and manage time effectively.
- A natural relationship builder with integrity, reliability, and maturity, you work productively in a team.
- Proficient in Microsoft 365 platform and applications.
- Experience with Salesforce, HubSpot Service Hub, Jira Service Management, or equivalent CRM or service management application preferred.
- Preferred experience with K-12 school technology support.
- Knowledge of e-commerce systems, web store functionality, and event registration is a plus.
- Strong people skills; ability to work with diverse groups of people, including those with low technology proficiency.
- Excellent written and verbal communication and analytical skills.
- The use of a personal vehicle or rental car for business will require a valid driver's license and proof of insurance.

**Location:** Remote, Anywhere in the United States

**Starting Pay Range:** $66,100 to $80,800 annually. The typical hiring range for this position is $66,100 to $73,400 at 100% FTE. The starting salary is determined based on the candidate's knowledge, skills, and experience.

**Working with Us**

Our employees enjoy a competitive salary, amazing 401(K) and health benefits, as well as generous PTO and holiday pay. You will contribute to making a difference in the world!

We are proud to be an Equal Opportunity Employer. We support a vision where all staff, regardless of race, ethnicity, sexual orientation, gender identity, age, socioeconomic background, or religious affiliation, feel there is space for a diversity of experiences to be represented, respected, and valued.
Employment Type: Full-Time
Salary: $ 66,000.00 74,000.00 Per Year