Operations Specialist/Order Management

Edvenswa Tech
Roswell, GA

This is a remote position.

We are seeking a detail-oriented and process-driven Operations Specialist – Order Management to oversee the end-to-end order lifecycle. This role ensures accurate order processing, timely fulfilment, and effective coordination between internal teams and external partners. The ideal candidate thrives in a fast-paced, remote environment and is committed to operational excellence and customer satisfaction.

Requirements

  • Manage the full order lifecycle, including order entry, validation, processing, and fulfillment tracking
  • Review and verify orders for accuracy, pricing, and compliance with company policies
  • Coordinate with sales, warehouse, logistics, and finance teams to ensure timely delivery
  • Monitor order status and proactively resolve delays, discrepancies, or issues
  • Maintain accurate records in ERP or order management systems
  • Communicate order updates, shipping details, and issue resolutions to internal and external stakeholders
  • Process returns, exchanges, and order adjustments as required
  • Generate reports on order volume, fulfillment metrics, and performance trends
  • Identify and implement process improvements to enhance efficiency and accuracy
  • Ensure compliance with company procedures and service level agreements (SLAs)

Benefits

  • Comprehensive health, dental, and vision insurance
  • 401(k) with company match
  • Paid time off (PTO) and company holidays
  • Remote work stipend (home office and internet support)
  • Flexible work schedule
  • Professional development and training opportunities
  • Employee wellness programs
  • Paid parental leave
  • Life and disability insurance
  • Employee assistance program (EAP)


Posted 2026-04-03

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