Field Supervisor (Plumbing)
Gainesville, GA Are you a Supervisor with at least 3 years of experience in the plumbing industry? Are you a servant leader and really care about your employees? Do you want to experience career growth? If so, then you are in luck! We are looking for a full-time Field Supervisor with the ability to help manage our company workflow, inspire and train technicians, and successfully lead a great group of employees. What We Offer:
- Unlimited Growth Opportunity
- Top pay with incentives and bonus potential! $85k Base
- Employee & Family Health, Dental & Vision Insurance options
- Life Insurance Policy
- Paid Time Off & Paid Holidays
- 401(k) Retirement Plan
- Flexible Spending Plan, HSA
- Paid weekly
- Fantastic company culture!
- Effectively hire, coach and train technicians to maximize sales and customer service opportunities
- Maintain close communication with all essential partners to ensure proper detailing of tickets, accounting of revenue and stocking and maintenance of trucks
- Work collaboratively with the customer service team to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary
- Collaborate with office staff daily to review work order results and behavior to maximize customer service and operational efficiency
- Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
- Optimize employee engagement and development for the service department through; routine ride-alongs, one-on-one meetings with employees, coordination of tactical/technical training, and other necessary functions
- Assess and adjust manpower allocation daily in relation to customer demands and business needs
- Inspect trucks and uniforms and address unacceptable results as needed
- Verify inventory and that trucks have been restocked
- Review prior day invoices and tech timesheets to ensure accuracy and thoroughness, proper accounting, and opportunities for improvement
- Orchestrate daily huddles to determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same-day service
- Minimum of 3 years supervisory experience in the plumbing service industry
- Technical plumbing knowledge, licensed plumber preferred
- Experience with Service Titan, preferred
- A history of demonstrating excellence in team development, sales/operations, and customer service
- Strong organizational skills with close attention to detail; ability to multitask and prioritize
- Strong computer skills
- Ability to lead a technical team by providing leadership and mentorship
- Excellent interpersonal and communication skills
- Good understanding of inventory management and logistics
- Team player with a positive attitude
- Must have a valid driver’s license, clean driving record, and the ability to pass a drug test and background check
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