Technical Service Specialist, Digital
Not everyone can claim to feed the world, but it is part of our everyday lives. Behind everything we do for our farmers, there is one AGCO team making it happen. We are proud to put our curiosity to work, building a better and more sustainable world. Join our extraordinary team today!
The Technical Service Specialist is responsible for the adoption and assistance of AGCO Digital Farming Solutions to AGCO customers and dealers, which includes assisting the user with any technical or operational queries related to the AGCO Digital Farming Products, which includes (but not limited to) Task Management, Data Management, Field Management Solutions. The Specialist will be the expert on Digital Farming Products and responsible for increasing adoption of AGCO’s Digital Products. Responsibilities include troubleshooting and diagnostics for all product issues and then communication in the forms of tele-service, web communication, publications, and dealer training (as required). The specialist is expected to be a recognized product expert on their assigned product(s).
Your Impact
Act as The Subject Matter Expert for Digital Farming Products.
Assist AGCO customers and dealers in adoption and/or troubleshooting of any technical and/or operational queries.
Maintain SLA (Service Level Agreement) for First Response Time and Case Resolution Time of Case Management
Collaborate with Engineering and IT teams, escalating issues appropriately when needed, and actively engaging with product and development teams to ensure alignment and resolution.
Partner with AGCO’s training team, Customer Support Team, and Digital Product teams to develop training tutorials, videos, and knowledge articles.
Your Experience and qualifications
Bachelor's degree in engineering or Ag Background
Must have 2 to 3 years of experience supporting customers in B2B2C format
Must have experience and working knowledge of Global Farming Practices, Experience working in Agriculture Industry
Experience working with JIRA and/or Azur DevOps
Experience supporting Offshore customers and/or dealers
Your Benefits
Health care and wellness plans
Dental and vision plans
Flexible and virtual work options (where available)
401(k) Savings Plan with company match
Employee Stock Purchase Plan offering eligible employees the ability to purchase AGCO stock at a discounted price
Paid holidays and paid time off
Health savings and flexible spending accounts
Reimbursement for continuing education
Life insurance and other supplemental insurance plans
Your Workplace
You will work with your wonderful PTx colleagues from Duluth, USA (Remote)
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.
Join us as we bring agriculture into the future and apply now!
Nearest Major Market: Atlanta
Job Segment: Sustainable Agriculture, Engineer, Data Management, Agricultural, Agriculture, Engineering, Data, Customer Service
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