Customer Service Representative

The City of Fayetteville, Georgia commits to a policy of equal employment opportunity for applicants and employees, complying with local, state and federal laws. The City’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law.

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in this job description.

Summary Objective

The purpose of this position is to receive cash from customers, greeting and assisting customers either personally or by phone.

This class works under close to general supervision according to set procedures but determines how or when to complete tasks.

Essential Functions

The essential functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the class as necessary.

• Reviews and assists customers with new business applications and documents required to complete the application process.
• Receives customer inquiries for business license applications.
• Processes payments for Occupational tax.
• Prints Occupational certificates, receipt and balance daily.
• Generates daily reports for Occupational Tax.
• Reviews and assists customers with new water service applications and documents required to complete the application process.
• Receives and records water payments, balances cash drawer daily.
• Serves as a receptionist, take and relays messages, provide general information to general public answer phones, receive customers inquiries, service request, complaints over the phone.
• Sort and distribute incoming mail.
• Performs related work as assigned.

Minimum Education and Experience Requirements:

• High School graduation or GED equivalent.
• Two (2) years of clerical experience or an equivalent combination of education, training and experience.

Annual Salary: $43,139.55