Benefits Coordinator

The Benefits Coordinator is responsible for the day-today administration of employee benefit programs, ensuring accurate enrollment, timely communication, and excellent customer service. This role partners with team members, vendors, and the People Operations team to support MedQuest Imaging’s total rewards strategy and deliver a positive employee experience.

Benefits Administration:

• Process benefit-related invoices, reconcile billing, and escalate discrepancies as needed.
• Manage HSA pending verification process, including outreach to team members and providing
  additional documentation to administrator as needed.
• Reconcile Stop Less held checks. Assist Accounts Payable team with reconciling inquiries.
• Manage benefit enrollments, changes, and terminations in HRIS. Audit data for accuracy and
  resolve discrepancies.
• Assist in the planning and coordinator of annual open enrollment. Review and process benefits
  changes in the HRIS. Ensure elections adhere to benefits policies and gather any documents as
  necessary, including Evidence of Insurability forms.
• Manage shared Benefits inbox and respond to team members and leader inquiries maintaining a
  24-hour response time window. Serve as first point of contact for team members questions
  regarding benefit programs.
• Assist Benefits Manager to resolve employee issues and ensure proper administration between
  vendors and brokers.

Leave Administration:

• Assist in the administration of employee leaves of absences, including Family Medical Leave
  Act (FMLA), Americans with Disability Act (ADA), and other company-sponsored leave
  programs.
• Coordinate with the external leave administrator to manage assigned leave cases.
• Serve as a point of contact for team members and leaders regarding leave inquiries and processes, providing guidance and support throughout the leave period.
• Communicate with Payroll to provide payment information for team members on leave.
• Assist team members by reminding them to review their benefits elections within a timely manner if the leave qualifies as a life event change.
• Monitor benefit premiums during leave periods, communicate repayment plan, and coordinate with Payroll to collect any missed premiums from the team members upon their return to work.

Compliance and Documentation:

• Ensure compliance with COBRA regulations.
• Assist the People Operations leadership with maintaining the most up-to-date documents on the intranet and within the HRIS.
• Maintain confidentiality and integrity of employee information.
• Document new and updated processes and maintain accurate reference guides.

Other:

• Keep leader informed of critical issues.
• Assist with due diligence, merger and acquisition, and audit activities as needed.
• Assist with special projects in Total Rewards and People Operations as assigned

Education:

• Associate or bachelor’s degree in human resources, business administration, or related field
preferred.
• High school education or equivalent required.

Prior Experience:

• Prior experience in HRIS management, benefits administration and leave of absence administration desired.

Special Qualifications:

• Strong proficiency in Microsoft Office Suite, particularly Excel, Word, and PowerPoint
• Excellent organizational skills and attention to detail, with the ability to prioritize and multitask effectively.
• Strong communication skills to interact professionally in oral and written platforms with team members, leaders, and external vendors.
• Maintain confidentiality and integrity of employee information.
• Self-motivated, the ability to learn and execute processes with limited guidance.

#ZR

About MedQuest Imaging

Founded in 1996, MedQuest is one of the most experienced outpatient imaging providers in the United States. Through direct ownership and joint ventures, the company operates a mixed network of independent and hospital-affiliated radiology centers that perform diagnostic tests used to help identify, diagnose, and monitor a range of health conditions. In addition to providing expert solutions that include mammography, MRI, CT, ultrasound, and X-ray, MedQuest uses proprietary systems and processes to optimize center operations, control costs, and deliver an unmatched patient experience. Patients, referring physicians, and healthcare systems count on MedQuest, and we’re growing to meet the demand. A career with our team includes limited or no weekend work, competitive salaries and benefits, and hybrid/remote opportunities based on role. To learn more, visit