Restoration Administrative Assistant

SERVPRO® of Savannah

Restoration Administrative Specialist

Do you love helping people through difficult situations?

So do we! Don’t miss your chance to join our  essential business  as a Restoration Administrative Specialist. In this position you will be part of a team committed to providing real help during the difficult circumstances that arise when Fire, Water, Mold and other disaster events impact people’s homes or businesses. 

We’re seeking someone who is great on the phone, can think on their feet, is a serious multi-tasker and is willing to learn. If you are self-motivated, takes ownership of their job, truly enjoys providing superior service, and loves being part of a team, then you’ll thrive in this fast-paced, close-knit work environment. 

Come join the SERVPRO of Savannah team and help make a difference in people’s lives every day . Don’t just go to work. Do good work!

Primary Responsibilities

• Provide excellent customer service over phone and in person
• Communicate effectively with customers and insurance personnel
• Receive and dispatch calls and job referrals
• Prepare estimates and bill invoices
• Complete internal job file requirements
• Coordinate crew and job scheduling
• Perform general administration duties
• Assist other departments, as needed

Position Requirements

• 2+ year(s) of administrative or office-related experience preferred
• Customer service experience, quality assurance, and scheduling a plus
• Outstanding written and verbal communication skills, and a consistently professional tone of voice
• Ability to remain calm and professional during tense or stressful situations
• Very self-motivated, organized, goal-oriented with strong attention to detail and the ability to multi-task
• Capability to work in a fast-paced, team-oriented office environment
• Proficiency in Microsoft Office (i.e., Outlook, Word, Excel) and ability to learn industry specific software
• Ability to successfully complete a background check subject to applicable law

Hours

• 40 hours per week during regular business hours, flexible to work overtime when required

SERVPRO® of Savannah is an EOE M/F/D/V employer. Independently Owned and Operated

At SERVPRO® of Savannah, you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service.