Strategic Account Manager (Customer Success)

STRATEGIC ACCOUNT MANAGER (Customer Success)

USA (Remote)

1406 Consulting is a dynamic and rapidly growing Elite HubSpot partner dedicated to helping businesses achieve their full potential. Our team of experts leverages HubSpot and best-in-class technology to empower our clients and drive measurable growth. We are seeking a Strategic Account Manager to serve as a trusted advisor, ensuring client success while driving long-term engagement, alignment, and growth within key accounts.

Position Overview:

As a Strategic Account Manager at 1406 Consulting, you will do more than manage accounts—you will lead client relationships strategically. Your role will be to set clear expectations, align stakeholders, and ensure clients realize maximum value from their investment in HubSpot and in 1406 Consulting.

This is not a direct sales role. Instead, you will focus on creating mutual alignment, handling objections with confidence, and driving engagement that naturally leads to retention, expansion, and cross-sell/upsell opportunities.

Client Leadership & Alignment

• Serve as the strategic partner and primary point of contact for assigned accounts.
• Lead expectation-setting conversations, ensuring alignment on priorities, timelines, and success measures.
• Facilitate executive alignment between client leaders and 1406 delivery teams, balancing client goals with realistic outcomes.
• Provide clarity, accountability, and proactive communication to ensure confidence and trust.

Strategic Growth & Engagement

• Develop and execute account engagement plans that deepen adoption, executive sponsorship, and measurable ROI.
• Proactively identify gaps, risks, and opportunities, and present strategic recommendations that align with client objectives.
• Drive cross-sell and up-sell motions by connecting client goals to additional HubSpot features, managed services, or consulting solutions.
• Partner with sales and leadership to execute account expansion strategies, always with the client’s success at the center.

Objection Handling & Influence

• Anticipate and address client concerns with confidence, providing solutions that turn challenges into growth opportunities.
• Manage difficult conversations constructively, guiding clients toward decisions that maximize their success.
• Influence key decision-makers by articulating clear business cases and linking solutions to strategic outcomes.

Client Relationship & HubSpot Expertise

• Build strong, trusted relationships at multiple levels of the client organization.
• Provide high-level guidance on HubSpot tools and best practices, in collaboration with our implementation and consulting team.
• Conduct regular Strategic Business Reviews to assess performance, present insights, and align on future priorities.
• Monitor account health and client satisfaction, ensuring high retention and expansion.

Experience and Education Requirements:

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in account management, customer success, or consulting in a B2B services/agency environment.
• Prior HubSpot, digital marketing, or SaaS consulting experience preferred. HubSpot certifications a plus.
• Strong background in strategic account planning and growth, not just support.
• Exceptional communication and facilitation skills, with proven ability to lead executive-level conversations.
• Skilled at managing objections, handling complex client dynamics, and turning challenges into opportunities.
• Strong organizational and project management experience, ideally with Teamwork.com, or systems such as Asana, Monday.com, or ClickUp.
• Analytical mindset with the ability to connect data and insights to business decisions.

What We Offer:

• Competitive salary and performance-based bonuses.
• Comprehensive healthcare and benefits package, including company-paid medical insurance and 401k matching.
• Ongoing professional development, including HubSpot certifications and leadership coaching.
• A collaborative, growth-oriented culture where your contributions directly shape client success and company growth.
• The opportunity to be the strategic voice in the client relationship, driving impact and measurable business outcomes.

The target base salary range for this position is $90,000 to $110,000 annually (based on relevant experience and qualifications) plus performance based bonuses and benefits.