Commission Processing Senior Specialist

Job Description

Job Description

APCO Holdings partners with dealerships across North America to deliver innovative vehicle protection products and services that enhance the ownership experience for customers and drive growth for our partners. Through our family of brands, we bring together industry expertise, technology, and data-driven insights to help dealers strengthen their finance and insurance performance and build lasting relationships with their customers.

Our teams work collaboratively across operations, technology, risk, finance, marketing, and sales to deliver solutions that create measurable value and support the continued growth of APCO and the partners we serve.

We are looking for a Senior Commission Operations Specialist to support commission processing, operational workflows, and process improvement initiatives within our Receivables & Billing team. In this role, you will serve as a subject matter expert for commission operations while helping drive efficiency, accuracy, and exceptional service for internal and external partners.

What You'll Do

Commission Processing & Operations

• Execute bi-monthly commission processing and chargeback workflows accurately and efficiently
• Support cancellations, cash deposits, and payment applications as needed
• Maintain detailed knowledge of commission structures, operational systems, and funding workflows
• Ensure timely and accurate processing across all assigned operational responsibilities

Stakeholder Support & Escalations

• Serve as a key point of contact for escalated commission and billing inquiries
• Build strong working relationships with internal teams, agents, dealerships, and external partners
• Provide timely and professional responses to operational and customer inquiries
• Support after-hours business needs and operational continuity when required

Process Improvement & Operational Excellence

• Identify opportunities to improve efficiency, accuracy, and operational compliance
• Support system enhancements, workflow optimization, and process improvement initiatives
• Assist leadership in evaluating operational gaps and recommending solutions
• Support training and onboarding efforts for team members as needed

What Makes You Successful

You’ll be successful in this role if you’re highly detail-oriented and enjoy working within complex operational and financial processes. You’re comfortable balancing transactional accuracy with problem-solving and process improvement.

You’re also a strong communicator who can confidently work with stakeholders across multiple departments while managing escalated issues professionally and efficiently. You thrive in fast-paced environments and take ownership of delivering high-quality work.

Basic Qualifications

• High school diploma or GED
• 3+ years of experience in business operations, billing, collections, or commission processing
• Strong proficiency in Microsoft Office, including Excel, Outlook, and Word
• Strong organizational, analytical, and problem-solving skills
• Strong written and verbal communication skills

Preferred Qualifications

• Associate degree in Business, Finance, or a related field
• Experience with commission processing, billing operations, or receivables functions
• Experience working with operational systems and workflow improvements
• Experience supporting escalated operational or customer issues

This Role Might Be a Great Fit If You…

• Enjoy solving operational challenges and improving processes
• Thrive in detail-oriented, deadline-driven environments
• Like balancing analytical work with stakeholder communication
• Take pride in accuracy, ownership, and operational excellence

What We Offer

• Competitive hourly compensation
• Comprehensive medical, dental, and vision benefits
• 401(k) with company match
• Paid time off and company holidays
• Opportunities for professional growth and development
• A collaborative and supportive team environment

At APCO, the way we work matters just as much as the results we deliver. Our values guide how we work, how we partner, and how we deliver results.

We C.A.R.E.

C ommitted – We build strong, high-trust relationships with our partners and each other.

A ccountable – We take ownership of outcomes and hold ourselves to the highest standards of performance and integrity.

R esults-Driven – We focus on delivering measurable outcomes that create value for our partners and our business.

E xcellent – We strive for excellence in everything we do while balancing short-term performance with long-term success.

If you're excited about joining a team that values collaboration, accountability, and continuous improvement, we'd love to hear from you.

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