Operations Manager (Early-Career) - Club OODAZU

Job Description

Job Description

About Club OODAZU

Club OODAZU is a first-of-its-kind family sports and enrichment facility in Decatur, GA — offering youth and adult sports, S.T.E.A.M. programs, camps, parties, and more. This is our newest concept and part of the OODAZU family — the premier, multi-location destination for children’s play, parties, camp, and retail experiences.

We are looking for an early-career Operations Manager ready to take the next step into a full management role. This is a hands-on leadership position where you will gain experience across all areas of facility operations — from scheduling and staffing to guest service and event execution — with the opportunity to grow into a senior leadership role as OODAZU continues to expand. If you thrive in a busy, high-energy environment and want to build a career in recreation or facility management & operations, this is the place for you.

This is a rare opportunity to gain broad, hands-on management experience early in your career. As Club OODAZU grows, so will this role — with opportunities for expanded responsibilities, leadership development, and increased compensation for high performers.

Schedule

This is an on-site role with an expected weekly commitment of 45–50 hours :

• Wednesday–Friday: 12 PM – 9 PM
• Saturday & Sunday: 7:30 AM – 4:30 PM
• Monday & Tuesday: Days off (on call / available as needed; responsive to urgent issues)

Flexibility is essential — you’ll gain real-world experience managing an active facility and will occasionally be called in outside these hours for urgent needs. Typical work week is 45-50 hours. The above schedule does not include camp days (these specific weekdays begin earlier around 8am).

Key Responsibilities

Facility Operations & Scheduling

You will take on full operational responsibility while receiving mentorship from the General Manager — learning how to run a multi-sport, family-focused facility from the ground up.

• Oversee daily logistics, including opening/closing procedures, staff scheduling, scheduling of courts, turf, and batting cages, ensuring smooth transitions between programs, rentals, and events
• Personally assist with equipment setup/teardown and step in as needed to keep programming on schedule
• Implement & maintain Standard Operating Procedures (SOPs) to maintain OODAZU’s high standards for cleanliness, safety, and guest service
• Coordinate with third-party partners and instructors to confirm scheduling accuracy

Customer Experience & Front Desk Oversight

• Lead a culture of exceptional hospitality — greeting families, answering questions, and modeling high-touch customer service
• Be a visible, approachable presence at the front desk, stepping in during peak hours to assist with check-ins and direct customer traffic
• Resolve customer concerns quickly, using a hands-on approach to maintain a positive experience
• Utilize facility management software to monitor attendance, bookings, and customer feedback

Team Leadership & Staffing

• Recruit, onboard, train & manage part-time staff for front desk, maintenance, and café operations
• Build weekly staff schedules and fill in on shifts when coverage is needed
• Work side-by-side with team members during busy periods, modeling best practices and supporting their success
• Provide on-the-ground coaching and feedback to maintain performance standards
• Create daily task plans for all staff members to ensure all required tasks are completed
• Foster a positive, motivated, and team-first culture

Facility Maintenance & Cleanliness

• Oversee daily cleaning and upkeep of courts, turf, bathrooms, common areas, and café
• Roll up your sleeves to help with cleaning, restocking, or minor fixes to ensure the facility always looks its best
• Coordinate with vendors and manage inventory for supplies and merchandise, maintenance, office, first aid, and staff uniforms
• Coordinate with vendors for repairs, preventive maintenance, and equipment servicing

Café / Food & Beverage Management

• Manage café operations, including inventory, food safety compliance, and staffing
• Jump behind the counter when needed to keep service moving during busy times
• Work with GM to evaluate menu offerings and streamline operations

Ad-Hoc & Emergency Response

• Remain responsive on “OFF” days and be flexible for last-minute needs or disruptions, including but not limited to:
  • staff shortages,
  • urgent facility or maintenance issues,
  • customer service escalations,
  • vendor delivery problems,
  • technology malfunctions, or
  • other time-sensitive business concerns that require managerial oversight

Safety & Compliance

• Maintain a safe and secure environment by enforcing facility rules, monitoring for hazards, and ensuring waiver compliance
• Respond to incidents personally and maintain first aid readiness

Program & Event Support

• Act as the operational point person for leagues, tournaments, parties, and events
• Be hands-on during setup and breakdown, ensuring smooth execution from start to finish

Administrative Duties

• Assist with registration system setup, roster management, and daily reports
• Track attendance and provide weekly operational updates to GM
• Maintain organized records for staff onboarding and compliance
• Other duties as required

Compensation & Benefits

• Salary Range: $55,000 – $65,000 annually (based on experience; growth potential as role & company expand)
• Bonuses: Performance-based opportunities tied to results & KPI’s
• Benefits:
  • Paid time off: 2 weeks of PTO annually to recharge and reset
  • Complimentary access for employee & family to Club OODAZU amenities
  • Discounts on enrichment programs, after school care, camps, parties, and retail

Qualifications

• A high-energy, can-do attitude and willingness to jump in wherever needed
• Early-career professional with a desire to grow into a senior operations leadership role
• Ability to lead teams while working shoulder-to-shoulder with them when needed
• Strong organizational skills, attention to detail, and follow-through
• Excellent communication skills and ability to build positive relationships with staff, parents, and vendors
• Comfortable with technology — able to manage registration systems and scheduling software (training will be provided)
• Experience supervising staff and working in family-oriented or youth-serving environments
• CPR/First Aid certification (or willingness to obtain)
• Ability to lift / operate heavy sports equipment (such as basketball hoops, volleyball carts, soccer goals, etc.), and be on your feet for extended periods of time
• Ability to work evenings and weekends consistently
• Reliable transportation and ability to travel between locations and / or to source required supplies
• 3 professional references required

To Apply: Please submit your resume to [email protected] and include a brief note sharing what excites you about this opportunity

Club OODAZU is a first-of-its-kind family sports and enrichment facility in Decatur, GA — offering youth and adult sports, S.T.E.A.M. programs, camps, parties, and more. This is our newest concept and part of the OODAZU family — the premier, multi-location destination for children’s play, parties, camp, and retail experiences.

Company Description

Club OODAZU is a first-of-its-kind family sports and enrichment facility in Decatur, GA — offering youth and adult sports, S.T.E.A.M. programs, camps, parties, and more. This is our newest concept and part of the OODAZU family — the premier, multi-location destination for children’s play, parties, camp, and retail experiences.