Senior Accounting Operations Specialist

Location: e123 is a Work From Anywhere company based in southern California with an entirely remote workforce from all over the US. This role can be based anywhere in the US (with the exception of IN, IL, PA, NE).

Why join e123?

e123 is transforming the distribution of health insurance in the United States while creating a new insurtech category. e123 helps businesses manage the complex world of health insurance distribution. We handle $3B in annual premium billings through a network of nearly 400,000 agents. We deliver a single, easy to use platform for clients to distribute and market insurance and benefits products at all levels. We are rapidly expanding our product suite to to address major pain points for enterprise carrier and distribution customers in this market vertical.

Our Mission

We’re on a mission to fix a broken system, making it easier and more reliable for millions of people to protect themselves against the unexpected by enabling insurance providers to better match individuals with the right health insurance solutions. This in turn enables accelerating growth for our clients. At e123, we deliver a powerful, widely-used core SaaS product in a premier position central to our industry, and our team knows as much as anyone about the complexities of the United States healthcare insurance distribution network.

Job Description

The Senior Accounting Operations Specialist is a high-ownership, independent contributor responsible for ensuring the financial integrity and operational durability of e123’s TPA and Managed Services business.

This role goes beyond transactional processing. It requires the ability to think laterally across systems, identify upstream and downstream impacts, solve complex workflow discrepancies, and proactively strengthen controls. The ideal candidate operates with accuracy and urgency, anticipates risk, and brings forward solutions — not just issues.

This individual reports to the TPA Accounting & Operations Manager and partners with cross-functional teams to ensure reliable premium flows, commission accuracy, vendor disbursements, fiduciary account integrity, and regulatory compliance.

Core Responsibilities

Independent Analysis & Problem Solving

• Analyze multi-step accounting workflows (premium funding, commission logic, billing cycles, eligibility feeds) to identify inconsistencies, breakdowns, or concentration risk.
• Perform root cause analysis on discrepancies and implement corrective and preventative controls.
• Independently assess ambiguous issues and recommend well-reasoned solutions with clear impact analysis.
• Think beyond the immediate task to evaluate how changes affect revenue timing, reconciliation cycles, client reporting, and audit exposure.

Financial & Operational Execution

• Prepare and process vendor payments and commission disbursements with precision and strict adherence to timing requirements.
• Perform complex account reconciliations, including fiduciary trust accounts, proactively resolving variances.
• Manage Accounts Receivable and Accounts Payable workflows, ensuring accurate funding alignment and documentation.
• Prepare monthly, quarterly, and ad-hoc financial and operational reporting for internal and external stakeholders.

Control & Compliance Stewardship

• Ensure compliance with state-specific TPA regulatory requirements, client contracts, and fiduciary standards.
• Assist in audit preparation, documentation readiness, and audit response.
• Strengthen validation checks and internal controls impacting billing, payables, eligibility, and commissions.
• Maintain strict confidentiality of financial and client data.

Cross-Functional Impact

• Partner with Managed Services, Product, and Technology teams to reconcile system-driven data changes and product-related costs.
• Serve as a subject matter expert on TPA accounting workflows and operational funding flows.
• Support strategic initiatives and process improvements that enhance scalability and reduce manual intervention.
• Document and continuously improve desktop procedures to drive clarity, efficiency, and risk reduction.

Leadership & Mentorship

• Train and mentor team members to elevate analytical thinking and accuracy standards.
• Serve as a primary point of contact for TPA clients and vendors, confidently resolving complex inquiries.
• Model accountability, ownership, and solution-oriented thinking across the team.

What Success Looks Like

• Discrepancies are identified and resolved before escalation.
• Reconciliations are timely, clean, and audit-ready.
• Workflows are continuously improved to reduce rework and operational risk.
• Stakeholders trust the accuracy and clarity of financial reporting.
• The individual demonstrates independent judgment and elevates the team’s analytical capability.

Required Experience & Qualifications

• Minimum 5+ years of progressive accounting or operational finance experience.
• Bachelor’s degree in accounting or related business field preferred.
• Demonstrated ability to work independently and solve complex, multi-layered problems.
• Experience in fiduciary or trust account environments strongly preferred.
• TPA, insurance, or regulated financial services experience preferred.
• Strong analytical capabilities with the ability to identify patterns, anomalies, and systemic risk.
• Advanced Excel skills required (pivot tables, VLOOKUP/XLOOKUP, data validation, reconciliation modeling).
• Experience with QuickBooks Online or comparable accounting platforms.
• Highly organized, deadline-driven, and able to manage multiple priorities with minimal supervision.
• Excellent written and verbal communication skills.

Professional Attributes

• Independent thinker who thrives in ambiguous environments.
• Lateral problem solver who connects data across systems and departments.
• Detail-oriented without losing sight of operational context.
• Proactive, accountable, and solutions-focused.
• Comfortable challenging assumptions to strengthen outcomes.