Collections and Deductions Analyst
Job Responsibilities:
- Research and resolve customer disputes, short-payments, and payment discrepancies.
- Monitor and analyze high volumes of disputed invoices and short-payments.
- Evaluate customer creditworthiness, payment history, and purchases.
- Track past due A/R accounts and mitigate credit exposure risks.
- Perform analysis on aged items for potential bad debt write-offs.
- Communicate with customers to resolve overdue balances and open items.
- Provide reports and updates to senior leadership and stakeholders.
- Maintain data in SAP related to customer discounts, allowances, and deductions.
- Ensure compliance with GAAP, SOX, and internal policies.
- Negotiate payment plans and write-offs for uncollectible invoices.
- Support audits of deductions, payments, and write-offs.
Skills:
- Advanced Excel Skills: Proficient in writing advanced formulas, Pivot Tables, V-lookups, Conditional Formatting, and more.
- Deductions/Short Pay Experience: Significant experience resolving disputes and managing large portfolios.
- SAP Experience: Experience with A/R systems like SAP for managing customer data, payments, and adjustments.
- Communication: Ability to communicate effectively with clients, leadership, and internal departments.
- Problem Solving: Strong analytical skills to identify trends, issues, and root causes.
- Compliance Knowledge: Understanding of GAAP, SOX, and other financial regulations.
Education/Experience:
- Associate or Bachelor’s Degree in Accounting or Finance (Bachelor’s preferred).
- 5+ years of experience in A/R software (SAP, Oracle, etc.).
- 5+ years in A/R dispute resolution, working with vendor portals.
- 5+ years of Cash Application research and analysis.
- 5+ years adhering to GAAP and SOX requirements.
- Proficient in Excel functions as listed in the job description (e.g., Pivot Tables, V-Lookups, Conditional Formatting, etc.).
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