Operations Manager

Savannah Window Fashions is seeking a driven, customer-centric Operations Manager to lead our project management, workroom and design operations. Our ideal candidate will have past experience in a fast-paced, autonomous environment requiring rigorous attention to detail.

The right individual is systematic, organized, delivers quick and accurate results, thinks on her/his feet, is versed in dealing with competing priorities, and is technologically savvy.

Savannah Window Fashions is a full-service custom window treatment design firm serving Georgia and South Carolina. We offer interior designers and retail clients bespoke window treatments and soft goods, with a focus on project management and luxury products.

Summary of Responsibilities:

• Serve as first point of contact for new and existing clients.
• Schedule discovery calls, manage flow of fabrication projects, and schedule installations.
• Manage client projects with multiple steps and tasks.
• Communicate with clients regarding progress.
• Communicate with vendors regarding orders, timelines and deliveries.
• Interface with team members to create production and installation schedules.
• Process new order component arrivals and track in project management system.
• Prepare, manage and maintain client assets (physical and digital).
• Process client payments, pay bills and manage business expenses.
• Deal with problems, know when to escalate to owner.
• Assist with project quoting.
• Open and close shop each day, answer phones and receive packages and shipments.
• Order products and materials: fabric, trim, blinds, shades, drapery hardware.
• Create fabrication work orders for production of custom window treatments.
• Check in and inspect all products, stage and prepare for installations.

Summary of Skills:

• Ability to use discretion and bring innovative solutions to help our business thrive.
• Proven ability to self-manage and demonstrate a high level of professional maturity.
• Organized and can manage multiple priorities; proven success with project management.
• Driver of projects: takes initiative, proactively anticipates needs, intuitive ability for sound judgment.
• Exceptional written and verbal communication and interpersonal abilities.
• Accuracy and detailed mindfulness in all areas of responsibility.
• Ability to plan, manage time and maintain organization in rapidly changing, fast-paced circumstances.
• Flexible and willing to do whatever is needed as part of the team.
• Experience with custom window treatments, fabrics, trims, and drapery hardware highly desired
• Ability to lift up to 40 pounds.

Benefits - Employee discount, PTO plus Holidays, Simple IRA match.

Training - Paid training working alongside our amazing team.

Culture - Community, compassion, and care are our core values.

Savannah Window Fashions is the premiere custom window treatment company serving luxury clients in the Low Country of coastal Georgia and South Carolina.We offer interior designers and retail clients the highest quality custom window treatments, designer fabrics, trims and hardware, as well as shades, blinds and professional installation.Our workroom specializes in drapery, valances, roman shades, custom bedding, cornices, pillows and soft goods.