Service Advisor

Job Summary

The Service Advisor is the front line of the customer experience and plays a critical role in the success of the shop. This role is responsible for managing repair orders from intake to completion, including writing tickets, sourcing parts, building estimates, and communicating with customers. You will act as the bridge between the customer and the technicians, ensuring accurate diagnostics are translated into clear, honest recommendations. This position requires strong organization, communication, and the ability to manage multiple vehicles at once in a fast-paced environment. You will work closely with ownership and have the opportunity to grow into a leadership role as the company expands.

Company Summary

Garrett’s Automotive is built on a simple belief: do the right thing. We provide honest, high-quality automotive repair by diagnosing problems accurately and fixing only what’s needed—never upselling unnecessary services. Our vision is to grow into a trusted, nationwide brand known for raising the standard of integrity in the automotive industry. We operate by clear values: do the right thing, diagnose it right, treat every vehicle like your own, and take pride in the work. If you’re looking to be part of a shop that values honesty over shortcuts and long-term trust over quick sales, this is the place.

Objectives

• Deliver an exceptional, honest customer experience from drop-off to pickup
• Accurately write and manage repair orders for 15–20 vehicles at a time with a team of 2
• Communicate clearly with customers on diagnostics, pricing, and timelines
• Source parts efficiently and accurately based on vehicle VIN and repair needs
• Build detailed, accurate estimates including labor and parts markup
• Maintain organization and accuracy within the POS system
• Collaborate effectively with technicians to ensure smooth workflow
• Ensure timely follow-up with customers and status updates
• Close out tickets efficiently, including invoicing and payment collection
• Support shop productivity and revenue goals without compromising integrity

What Success Looks Like (First 6 Months)

• Fully independent, managing daily workflow of 15–20 vehicles with a team
• High accuracy in estimates, parts sourcing, and repair orders
• Strong customer satisfaction and trust (minimal complaints, high approvals)
• Efficient communication with both customers and technicians
• Consistent ability to hit shop throughput goals without delays
• Demonstrates alignment with company values—no unnecessary upselling

Requirements

• 3+ years of experience as a Service Advisor (5+ preferred)
• Strong understanding of automotive repair processes and terminology
• Experience with POS/shop management systems
• Ability to multitask and manage high volume in a fast-paced environment
• Strong communication and customer service skills
• High level of integrity and ethical decision-making
• Team-oriented mindset with a positive attitude

Compensation & Benefits

• Base Salary: $50K-$60K
• Bonus/Commission: Tiered monthly performance bonuses tied to gross profit, repair order accuracy, customer satisfaction, and shop throughput.
• Total Compensation: Strong performers can expect $75,000 – $90,000+ annual
• PTO:
  • Year 2: 1 week paid
  • Year 3: 2 weeks paid
• Schedule: Monday–Friday (no weekends)
• Growth Opportunity: Clear path into leadership as the business scales
• Work Environment: Supportive team with additional staff and leadership guidance

Why This Role is Different

This isn’t a high-pressure sales environment. At Garrett’s Automotive, the focus is on accuracy, honesty, and long-term trust —not selling customers things they don’t need. If you’re someone who takes pride in doing things the right way and wants to grow with a company that values integrity, this role will feel very different (in a good way).