IT MAWM Tech Analyst

Job Description

Job Description

IT MAWM Tech Analyst
Direct Hire - Remote (in select states)

Incumbent is responsible for supporting ongoing enterprise-wide IT-related strategic initiatives, tickets and request and programs accordingly to ensure they effectively support the organization’s current and future business needs and goals.

Responsibilities | What you’ll do
Principal Duties and Responsibilities
Technical configuration and system setups within MAWM, using the Manhattan Configuration Tools and APIs
Develop and support API integrations (RESTful, JSON/XML) for MAWM and any integration with third party system like ERP, TMS.
Create and manage MAWM extensions packs using ProActive
Provide L2/L3 support, perform root-cause analysis, and resolve complex system issues.
Work collaboratively with IT team, business and vendors in understanding, documenting, and enhancing business requirements.
Participate in the design, build, validation, implementation, and maintenance of IT application systems and/or infrastructure solutions in support of our current, and future business needs.
Collaborate with IT, QA and business for script testing.
Conduct technical troubleshooting, root-cause analysis, and resolution for issues identified throughout the implementation lifecycle and L2/L3 Support.
Develop technical documentation, including detailed specifications, system architecture diagrams, and integration mappings for the config and extensions.

Supervision Exercised
This position has no direct supervisory responsibilities but may lead cross-functional project initiatives and influence stakeholders across multiple departments and regions.

Qualifications
Bachelor’s degree in computer science, Information Technology, Supply Chain, or related field.
Min 2 years of experience in Manhattan Active WMS (MAWM).
Experience deploying, monitoring and managing extensions via ProActive.
Expert in Manhattan Configuration Tools, Config Director and deployment.
Expert in Postman scripting.
Knowledge in system integration with MIF to third party systems like ERP, TMS.
Knowledge of Supply Chain/Warehouse Management Processes used in warehouses.
Strong analytical and problem-solving skills.
Strong communication and capability to work under pressure.