Customer Experience Analyst
IDR is seeking a Customer Experience Analyst to join one of our top clients in Suwanee, GA. This role is pivotal in designing, launching, and managing an enterprise-wide customer feedback program that spans multiple departments. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the Customer Experience Analyst:
Develop and implement a governance framework for surveys and feedback channels across various departments.
Collaborate with cross-functional teams
Evaluate and oversee Voice of Customer (VoC) platforms
Lead efforts to streamline survey deployment, data integration, and reporting across the organization.
Maintain and enhance the knowledge base system to ensure up-to-date information for internal and external users.
Required Skills for Customer Experience Analyst:
Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent work experience.
3-5 years of experience in customer experience or market research.
Proven track record in managing enterprise-level VoC or customer insights programs.
Experience with platform transition/migration, particularly involving Salesforce and Qualtrics.
Strong background in survey methodology, analytics, and familiarity with VoC platforms and CRM/data visualization tools.
What's in it for you?
Competitive compensation package
Full Benefits; Medical, Vision, Dental, and more!
Opportunity to get in with an industry leading organization
Close-knit and team-oriented culture
Why IDR?
25+ Years of Proven Industry Experience in 4 major markets
Employee Stock Ownership Program
Medical, Dental, Vision, and Life Insurance
ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row
Recommended Jobs
Customer Service Representative (Front Office)
Customer Service Representative (Front Office) Location Marietta, GA : There is a place for you at Highland Rivers Behavioral Health! Highland Rivers provides treatment and recovery services to indiv…
Products Representative - State Farm Agent Team Member
Job Description Job Description Position Overview State Farm Insurance Agent located in Valdosta, GA is seeking an outgoing, career-oriented professional to join their team. As a State Farm te…
Retail Credit Card Sales Representative - Roswell, GA
Job Description Job Description Join kite: Where Sales Reach New Heights! At kite, we believe a sales agency should aim higher. The best sales results come from genuine conversations that begin…
MO-9/3 - 8003 - Sr Citrix Engineer - Remote
** Candidate will be allowed to work remote. All remote work must be completed in the United States. ** ** Due to the nature of the work, candidates must be US Citizens. ** Our direct client ha…
Assistant Manager IHOP 5643
POSITION OVERVIEW Support IHOP as an Assistant Managers and be an integral part of our leadership team. In this role, you will support the General Manager in overseeing daily operations, managing …
Team Member
Dyne High Growth (DyneHG), a leader in innovative software solutions, is branching out into the food and beverage sector to redefine dining experiences with technology. We are excited to announce an o…
Siebel Application Developer
Siebel Application Developer JOB-10044905 Anticipated Start Date November 24, 2025 Location Taylor, TX Type of Employment Contract Hire Employer Info Our clien…
Senior Software Engineer
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're …
A - 4-1 746899 - Project Manager
Job Description Job Description ** The candidate will primarily work remotely. Candidate may be asked to attend on-site meetings in Raleigh, NC, if needed. Candidate must work EST business h…
Field Layout Engineer
Job Description Job Description Salary: At Martin Concrete Construction, Inc., we take immense pride in building more than just structures; we build careers and create meaningful, lasting impa…