Luxury Store Manager - Grand Seiko - Lenox Mall

Grand Seiko

At REEDS Jewelers, we bring timeless values together with the innovation and energy of a modern luxury retailer. For nearly 80 years, we've built a legacy of trust, excellence, and elevated experiences — offering fine jewelry and timepieces from the most prestigious brands in the world. We are family-owned and proudly committed to people, progress, and performance. As we continue to grow, we remain true to our roots while embracing forward-thinking practices and premium partnerships, including our boutique with Grand Seiko.

Renowned for its mastery of Japanese craftsmanship, Grand Seiko blends traditional artistry with cutting-edge technology to create timepieces of remarkable precision, beauty, and durability. Every Grand Seiko watch reflects an uncompromising attention to detail, embodying the pursuit of perfection that aligns seamlessly with REEDS’ commitment to excellence. 

Atlanta is a global business hub known for its thriving economy, upscale neighborhoods, and world-class dining and entertainment. Lenox Square stands as one of the Southeast’s premier luxury shopping destinations, attracting a fashion-forward clientele that expects the highest level of service. Luxury sales professionals thrive in this fast-paced environment, working with discerning clients who appreciate exclusivity and expertise. Atlanta’s vibrant culture, international appeal, and booming economy offer unparalleled career potential and an elevated quality of life. 

This boutique is exclusively operated by REEDS Jewelers, offering a curated selection of fashionable diamond jewelry and Grand Seiko timepieces. This is an opportunity to lead a store dedicated to a legacy of precision, craftsmanship, and innovation in luxury timepieces. We’re looking for a  driven, polished, and visionary Boutique Manager  to lead an exceptional team, deliver an unforgettable client experience, and uphold the excellence of the Grand Seiko and REEDS brands. 

This is more than a job—it’s a chance to champion a luxury brand, shape a high-performing team, and drive impact through leadership, strategy, and connection. 

What You’ll Do

Sales & Business Leadership 

• Own store performance, delivering on sales goals, KPIs, and profitability
• Forecast and analyze sales to identify growth opportunities
• Act as a brand ambassador and selling leader on the floor
• Drive strategic merchandising, inventory positioning, and promotional execution

Client Experience & Community Engagement 

• Inspire a client-first culture with luxury service standards
• Oversee an appointment-driven business model and exceptional hosting
• Lead personalized outreach and clienteling programs
• Conceptualize and execute events that drive traffic and deepen client loyalty
• Partner with corporate teams to deliver high-impact marketing and PR initiatives

Team Development 

• Recruit, onboard, and retain top-tier luxury talent
• Foster a performance-driven team through coaching and accountability
• Deliver consistent feedback and conduct monthly performance touchpoints
• Ensure completion of training programs, product education, and selling skills

Operations & Store Standards 

• Ensure accuracy in inventory, shrink control, and POS systems
• Maintain boutique presentation in line with visual standards
• Oversee payroll, scheduling, and expense management within budget
• Execute all store operations with efficiency and excellence

Our Values

We lead through REEDS’ core principles: 

• Integrity – Do what’s right, always
• Performance Excellence – Drive results and growth
• Stewardship – Build trust at every turn
• Professionalism – Lead with confidence and consistency
• Entrepreneurial Spirit – Think boldly, act decisively
• Team Orientation – Support, uplift, and collaborate
• Passion – Love what you do and share it with others

Requirements

What You Bring

Required Qualifications 

• 3+ years of store leadership experience in luxury retail, timepieces, or jewelry 

• Passion for the brand 

• Proven ability to exceed sales goals while building brand loyalty
• Strong leadership presence with coaching, conflict resolution, and team-building skills
• Proficient in POS systems, Microsoft Office, and digital communication tools
• Availability to work a flexible schedule including evenings, weekends, and holidays
• High School Diploma or equivalent
• Ability to stand long durations of time and carry up to 30 lbs.
• Legal authorization to work in the U.S.

Preferred Qualifications 

• Experience with premium timepiece brands, extensive knowledge of watches
• GIA coursework or certifications
• Deep passion for horology and creating elevated, memorable client experiences

Benefits

REEDS Jewelers offers a comprehensive compensation program that includes health/dental/life/LTD insurance, 401k, merchandise discounts, career growth and a drug free workplace.

REEDS Jewelers is an Equal Opportunity Employer. We value the diversity of our team, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. REEDS provides a smoke and drug-free environment.