Host/Hostess

Job Description

Job Description

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Duties and Responsibilities: including but not limited to

• Maintain professional appearance standards as directed in the Delbar Employee Handbook.

• Anticipates and accommodates all needs of the guest.

• Maintains the general cleanliness and orderliness of the entrance area and entire venue.

• Complies with Department of Health and company sanitation standards.

• Actively takes and processes reservations.

• Assists with incoming calls and answering guest questions.

• Strategically plots reservations, and appropriately accommodates walk-ins to ensure a smooth shift.

• Provides dining room team with initial table set-up.

• Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:

  • Ensures all appropriate menus are printed and ready for service.

  • Ensures that all menu books are organized with current menus.

  • Performs opening side-work as prescribed.

  • Performs closing side-work as prescribed.

• Reports all breakage, damage of equipment or furniture immediately to management.

• Attends and participates in daily preservice meetings.

• Participates in any training sessions or departmental meetings.

• Learn by listening, observing other team members and sharing knowledge while leading by example.

• Portrays a positive and professional attitude.

• Works as part of a team and provides help and support to all fellow team members.

Training Requirements:

• Delbar in-house training.

Minimum Education and Qualifications:

• Previous hospitality experience.

• Previous Maitre d’ experience.

• Experience in a high-volume restaurant.

Physical Demands and Work Environment:

• Must be able to stand, lift and bend for extended periods of time.

• Must be able to bend and lift to 50 lbs.

• Role may include job duties or tasks requiring repetitive motion.

• Exposure to hot kitchen elements or cleaning materials.

• Must be able to work and remain focused in a fast-paced and ever-changing environment.

• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.