Donor Contact Representative

Job Description

Job Description

At Shepeard Community Blood Center, every call you make has the power to save lives. We're seeking a passionate and friendly communicator to join our team as a Donor Contact Representative . If you enjoy connecting with people, we’d love to have you!

Responsibilities:

• Engage with Donors: Make outgoing calls to established donors, encouraging them to donate blood based on eligibility, blood type, and inventory needs.
• Update Records: Maintain and update donor records, including changes in contact information and other relevant details.
• Answer Inquiries: Respond to donor questions within your scope of knowledge, and refer more complex queries to the appropriate department.
• Front Desk Duties: Perform reception duties, manage visitor rosters, distribute mail or notify directors when mail has arrived, and monitor surveillance cameras.
• Team Collaboration: Work closely with other departments to ensure a positive donor experience and promote teamwork.
• Flexible Schedule: Be prepared to work weekdays, weekends, and travel to various locations as needed.
• Customer Relations: Assist all departments in promoting positive customer relations to enhance donor retention.
• Maintain a clean and neat front desk area: Keep the area neat and orderly. Organize and maintain donor incentives in a neat and orderly fashion.

Qualifications:

• Education: High school diploma or equivalent. Courses in sales, communication, and computer data entry are preferred.
• Experience: At least one year of experience in a public-facing role, preferably in sales or customer service. Call center and receptionist experience are a plus.
• Skills:
  • Excellent persuasive and interpersonal skills.
  • Accurate data entry abilities.
  • Ability to work well in a team and handle diverse co-workers.
  • Flexibility to work various schedules and travel as needed.
• Physical Requirements: Ability to remain stationary for extended periods, move through the office, and handle materials weighing up to 35 pounds.

DISCLAIMER:

This job description is not intended to be all-inclusive. The employee will also perform other reasonable related business duties as assigned by the supervisor or other management. Management reserves the right to change job responsibilities, duties and hours as needs prevail. This document is for management communication only and is not intended to imply a contract of employment.

All applicants selected for hire must undergo a pre-employment drug screening.

Please ensure that all questions in our job application are answered thoroughly. Incomplete applications, where any question is left unanswered, will not be considered for employment.

Why Join Us?

• Impactful Work: Contribute to a life-saving mission.
• Supportive Environment: Work in a positive and collaborative team setting.
• Growth Opportunities: Meet educational and certification requirements to advance your career.