Program Coordinator

Program Coordinator

Job ID: 292382
Location: Augusta University
Full/Part Time: Full Time
Regular/Temporary:

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About Us

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 12,000 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.

Augusta University's distinct characteristics in education and research include real-world experiences and community engagement, as well as a culture of building community, corporate and government partnerships that address health, security, economic and societal concerns locally and across the state.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at .

Location

Augusta University-

Our Health Sciences Campus:

1120 15th Street, Augusta, GA 30912

Our Summerville Campus:

2500 Walton Way, Augusta, GA 30904

College/Department Information

The Graduate School aims to provide a rich intellectual, academic and research environment for educating students to become leaders in the discovery, dissemination, and application of knowledge. To help facilitate this, our graduate faculty members are selected based on experience in research, scholarship and education. They are drawn from the faculties of Augusta University's College of Allied Health Sciences, College of Arts, Humanities and Social Sciences, Hull College of Business, Dental College of Georgia, College of Education and Human Development, College of Science and Mathematics, College of Nursing, School of Computer & Cyber Sciences, the Medical College of Georgia, and the School of Public Health. Class sizes are small, and the faculty excels in cultivating and modeling supportive, collegial and professional relationships with students. With outstanding programs in Allied Health, Biological and Computational Mathematics, Biomedical Sciences, Bimolecular Science, Biostatistics, Business, Computer and Cyber Science, Education, Intelligence and Security Studies, Medical Illustration, Nursing, and Public Administration- earning a graduate degree from Augusta University is time well spent!

Job Summary

The Program Coordinator plays a central role in managing processes related to student applications/admissions, prospect cultivation, and recruitment initiatives for The Graduate School (TGS) helping to ensure that all activities are carried out efficiently and align with the school's strategic goals and policies. Working closely with the Vice Dean and the Assistant Director of Graduate School Admissions, the Program Coordinator is responsible for coordinating training, planning and executing events, managing programs, tracking and analyzing data, and continuously assessing and improving processes. In addition, the Program Coordinator manages functions within Slate CRM, including generating and analyzing reports, monitoring data integrity and workflows, and conduct strategic communication campaigns to strengthen inquiry-to-applicant conversion and enhance engagement with prospective students and applicants. This individual also serves as a primary point of contact for key application processes from both internal and external stakeholders and serves as the Graduate School's liaison with multiple AU offices and programs to enhance communication and foster collaboration. The Program Coordinator provides administrative support for the Vice Dean and assists with special projects and tasks as assigned by the Dean, Vice Dean, and Assistant Director of Graduate School Admissions.

Responsibilities

The duties include, but are not limited to:

ADMISSION PROCESSES & COMMUNICATIONS: Serves as a first line of contact for applicants and programs who have questions regarding the application and admissions requirements and processes for TGS summer program(s), graduate programs, and dual/accelerated and in-person and online programs. Monitors multiple high-volume Augusta University- Graduate School email accounts (e.g., BIOMED, STAR, and GRADSTUDIES), serving as the primary point of contact for diverse internal and external stakeholders. Develop and implement a personalized informational messaging strategy. Manages and maintains accurate interactions in Slate. Manages and prioritizes daily inquiries across more than 40 graduate programs, ensuring accurate, timely, and professional responses that uphold the university's standards of excellence and customer service. Develops, updates, and manages admissions communications and official correspondence, ensuring clarity, professionalism, and alignment with institutional and admissions standards to effectively engage prospective students, current applicants, and campus stakeholders. Manages communication campaigns in Slate CRM. Manages scheduling, and logistics for Biomedical Sciences PhD interview and recruitment day events. Manages communications before and after events. Tracks attendance, evaluations, and outcomes. Ensures seamless execution of all visit activities. Coordinates and schedules all virtual interviews and correspondence for Biomedical Sciences PhD applicants. Organizes and promotes virtual recruitment and informational sessions for Biomedical Sciences PhD applicants. Serves as the Graduate School's liaison with multiple AU offices and programs regarding applicants, graduate students, summer program participants, etc. Creates SOPs and resources for stakeholders. Collaborates and assists with admission communications to support TGS graduate programs. Implements and manages deadline reminder communications across all programs, maintaining accuracy and timeliness throughout the application cycle.

STUDENT DATA MANAGEMENT: Coordinates and maintains updated application and admission records, reports, SOPs, data, print materials, and information for website updates. Collaborates with Slate team members to ensure system optimization and faculty and staff training that meet the program's needs. Manages and collaborates on strategic processes for tracking and engaging potential applicants to enhance the rate of conversion from prospect to applicant to enrolled student to meet enrollment projections. Manages, maintains, and organizes confidential and accurate applicant and inquiry files and associated paperwork for all graduate applicants and summer program participants. Works closely with the Vice Dean and Assistant Director of Graduate School Admissions to develop frequent reports to provide updates, concerns, and information on applicant progress and stakeholder experiences. Collaborates with updates of all admission criteria and application revisions for all graduate programs and improvements in the annual cycle prep process. Assists with onboarding new programs into the application and admission processes. Provides support for the Recruitment and Admissions Committee for the Biomedical Sciences PhD program. Assists with additional Admission documentation and promotion as needed. Prepares strategic analyses and reports on admissions and applicant data for use by the Vice Dean and Assistant Director of Graduate School Admissions, as well as additional key stakeholders. Implements follow-up actions as needed.

DATA MANAGEMENT & ANALYSIS: Maintains enhanced skills and working knowledge of Slate to support stakeholders through basic training, troubleshooting, and system guidance. Leverages Slate to manage and track inquiry and applicant metrics, ensuring data accuracy and reliability across the admissions lifecycle. Designs and executes queries, generates reports, creates SOPs, and maintains comprehensive digital records. Designs, executes, and creates executive summaries from surveys and rubrics. Collects, analyzes, and interprets admissions data to produce reports, charts, and presentation materials that inform decision-making and support the Biomedical Sciences PhD admissions process. Monitors system data integrity, identifies discrepancies, and collaborates with appropriate teams to resolve issues. Conducts research on admissions trends and best practices, compiles statistics, and synthesizes data from multiple sources to produce specialized reports, summaries, and strategic insights for leadership.

UNDERGRADUATE RESEARCH PROGRAMS (e.g., STAR PROGRAM): Manages the upload and verification of STAR application documents in Slate, ensuring accurate tracking and record integrity. Monitors and compiles applicant reports to support STAR admissions committee decision-making. Maintains comprehensive coding and data management for STAR applicants, participants, and alumni within Slate. Develops and prepares STAR program materials, including handbooks, flyers, forms, announcements, directories, and hospitality packets. Coordinates and manages logistical arrangements such as workshop speakers and room scheduling, catering orders, and program communications. Manages STAR summer program workshops and activities to ensure smooth delivery and participant engagement. Oversees training and compliance tracking for summer program participants. Provides additional support for STAR initiatives and processes as required.

ADMINISTRATIVE SUPPORT FOR THE TGS LEADERSHIP: Manages the Vice Dean's calendar, ensuring optimal scheduling, availability, and prioritization of commitments. Provides administrative support to the Vice Dean in preparation of professional documents, agendas, minutes, SOPs, tracking, and correspondence to support committees and leadership initiatives. Coordinates and maintains up-to-date files, documentation, SOPs, policies, and records. Oversees meeting and event logistics, including space coordination, materials preparation, and day of execution to ensure seamless operations. Provides high-level administrative support to the Vice Dean and Assistant Director of Graduate School Admissions, contributing to special projects and strategic priorities, as needed. Provides assistance and support to Graduate School Leadership and staff as needed.

OTHER DUTIES: Perform all other job-related duties and/or activities as needed and/or directed to support The Graduate School.

Required Qualifications

Bachelor's degree from an accredited college or university and one year of experience in an administrative support role.

Preferred Qualifications

Experience with student information systems or comparable database systems. Advanced computer skills, advanced working knowledge of Excel and experience in academic setting/programs.

Knowledge, Skills, & Abilities

SKILLS

Detail-oriented with strong prioritization and organizational skills.

Excellent customer service and multi-tasking skills.

ABILITIES

Ability to coordinate multiple projects simultaneously and meet deadlines despite often interruption.

Ability to keep accurate records and make independent decisions.

Shift/Salary/Benefits

Shift: Days; M-F

Pay Band: B7

Salary: $20.29/hourly-$24.03/hourly

Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position

Recruitment Period: Until Filled

Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.

Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.

Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!

Conditions of Employment

All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.

If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.

Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.

For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Other Information

This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."

Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.

Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.

How To Apply

Consider applying with us today!

Select University Faculty & Staff > External Applicants if you are a candidate from outside the university

Select University Faculty & Staff > Internal Applicants if you are a current university employee

If you need further assistance, please contact us at 706-721-9365

To apply, visit