Customer Account Associate

Job Description

Job Description

Seeking an Account Associate with strong business and advanced customer service skills (preferably in a manufacturing environment) to maintain and manage specific market based customers. Must proactively maintain ongoing relationships with Customers, Account Managers and other departmental staff.

Pay $26/Hour

Hours Monday- Friday 8:30am -5:00pm

Hybrid - 3 days in office

Training will be 4-6 weeks in office daily.

Responsibilities:

• Manage customers’ accounts with exceptional communication via email and phone, to ensure customer satisfaction.
• Ability to understand and communicate logistics and dispatch issues.
• Understand and ensure Account Services activities comply with all financial and accounting requirements (including SOX, GAAP and IFRS)
• Provide insight and direction to internal and external audit coordination
• Report customer activity to appropriate sales, marketing teams, and accounting personnel for purposes of production scheduling, forecasting, and budgeting.(Frequently)
• Process purchase orders in ERP system, ensure customer’s contacts and records are kept updated, review and update CRM/Salesforce.
• Follow-up with potential customers or existing customers by answering product and service questions; suggesting information about other products and services.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Learn and understand customer’s accounts, products and their ordering schedule to help aid in production planning.
• Strong abilities to multi-task in a fast pace environment. Consistently contacting customers about changes to their order and delivery details.
• Must have strong analytical skills and always willing to seek opportunities for process improvements to simplify the role.
• Research customer’s issues/inquiries independently and engage the appropriate department for resolution.
• Enter and follow-up on sales orders, credits and billing issues with the appropriate departments and advise the customers of status.
• Work closely with Account Managers to coordinate appropriate actions to retain and increase sales.

Skills and Attributes:

• Excellent mathematical abilities
• Excellent typing, spelling and grammar skills
• Understanding of logistics
• Experience using Microsoft based applications, specifically Excel
• Experience in using Gmail applications preferable
• Excellent communication skills and ability to work well with others.
• Ability to multi-task under pressure while maintaining a positive attitude.
• Strong problem-resolution skills; a critical thinker
• Self-motivated and able to multi-task and prioritize.
• Proficient working knowledge of MS AX (ERP systems),Gmail, Lotus Notes, MS Office, SharePoint and
• A team player individual willing to take on increased levels of departmental responsibilities

Requirements:

• High School diploma required , Bachelor’s degree preferred
• SAP experience and account management experience.
• 3-5 years’ experience in customer service preferably in a manufacturing environment required.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.