Front Desk Coordinator/Receptionist

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Front Desk Receptionist - Private Optometry Practice (Johns Creek, GA)

Are you someone who thrives in a patient-centered environment and loves making a lasting first impression? Do you take pride in being organized, personable, and a team player? If so, Justice Vision Clinic would love to meet you!

We are a well-established private optometric practice committed to delivering exceptional service and personalized eye care. Our team shares a passion for creating meaningful patient experiences and helping each person feel cared for from the moment they walk in.

About the Role

We're hiring a Front Desk Receptionist who will serve as the welcoming face and voice of our office. This role is perfect for someone who is warm, detail-oriented, and thrives in a collaborative, fast-paced setting.

You'll play a vital role in making every patient encounter seamless, supportive, and efficient.

Key Responsibilities

• Greet and check in patients with a smile
• Support our doctors in coordinating care and patient flow
• Answer and manage phone calls with professionalism and care
• Schedule appointments and coordinate follow-ups
• Verify vision and medical insurance benefits
• Process payments and manage check-out procedures
• Perform preliminary testing and collect ocular/medical histories (training provided)
• Help educate patients about eyewear and eye care services
• Provide support to other team members as needed to ensure a smooth and positive experience for every patient
• Contribute to a positive, team-oriented environment

As you continue to grow within this role, your responsibilities may evolve over time. We are looking for someone eager to develop professionally and take on additional responsibilities that support the success of our practice and our patients.

What We're Looking For

• Outstanding communication and people skills
• Energetic, professional, and compassionate personality
• Strong attention to detail and multitasking ability
• Willingness to help teammates and adapt to the needs of the practice
• Dependable, proactive, and eager to learn
• Experience in a medical or eye care setting is a plus

Why You'll Love Working Here

• A warm, tight-knit team that supports your growth
• A strong mission focused on quality care and service
• Opportunities to expand your skillset with cross-training
• A leadership team that values every voice on the team

Compensation & Benefits

• Starting pay : $16.00 - $19.00/hour (based on experience and qualifications)
• Paid training
• Employee discounts on eyewear and services
• Growth opportunities in both front office and clinical roles

How to Apply

Please submit your resume along with a brief paragraph about yourself —tell us what draws you to this role and how you'll contribute to our team.

Practice Location

Justice Vision ClinicJohns Creek/Duluth area - conveniently located in a vibrant and growing community!

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount
• On-the-job training
• Paid time off
• Professional development assistance
• Uniform allowance

Schedule:

• Monday to Friday
• No nights

Application Question(s):

• This position requires strong communication and multitasking skills. Can you describe a time when you had to manage multiple responsibilities while ensuring a positive customer or patient experience?
• Do you have experience working in a medical, dental, or eye care office? If so, please describe your responsibilities. If not, what transferable skills do you bring from your previous roles?
• This is a team-oriented practice. Are you comfortable supporting teammates in roles beyond the front desk, such as assisting with patient flow or simple clinical tasks (with training)?

Education:

• High school or equivalent (Required)

Experience:

• eye care: 1 year (Preferred)

Ability to Commute:

• Duluth, GA 30097 (Required)

Work Location: In person