Customer Service Representative - Printing Industry

Openwork is currently engaged in a search to find a dedicated Customer Service Representative in Marietta, GA . In this dynamic and growth-oriented role, you will be responsible for supporting Account Managers, ensuring smooth client communication, and accurately managing print and fulfillment projects for an innovative SaaS technology and marketing solutions leader . Apply today if you meet the qualifications listed below.

In a Customer Service Representative job youll be responsible for:

• Act as a point of contact for routine client requests, questions, and order updates via phone or email.

• Accurately input print jobs into order management systems and review job tickets for correct specifications (stock, ink, finishing, bindery, quantities).

• Coordinate with production staff to confirm schedules, deadlines, and delivery details.

• Assist with customer campaigns, events, and promotional product projects by preparing proofs, presentations, and maintaining shipping trackers.

• Review invoices for accuracy and provide backup support for email correspondence and proof approvals.

What youll need:

• 13 years of experience in customer service, account support, or a print-related environment.

• Experience in print production or print customer service is preferred (knowledge of print processes, terminology, and job workflows).

• Strong attention to detail, accuracy in data entry, and proficiency with Microsoft Office Suite.

• Excellent communication skills and the ability to handle multiple tasks while maintaining strict deadline adherence.

Perks:

• Competitive hourly wage of $18.00$22.00 per hour

• Performance bonuses

• Retirement plan with company match

• Paid time off and company holidays

• Career advancement and training opportunities to grow into broader account or project management roles

Healthcare, vision and dental benefits:

• Comprehensive health, dental, and vision insurance

Work Schedule:

• Full-time, Monday through Friday, 8:00 AM 5:00 PM

Click on Apply Now to be considered for this Customer Service Representative job in Marietta, GA , or visit our website to search for other opportunities that are currently available.

About Openwork:

Openwork is a talent-first staffing company on a mission to bring ease and thoughtfulness to an industry weve held a footing in for 50+ years. We believe theres more to life than livelihood, but that finding your dream career or team is a really good place to start. Our family of companies also includes QS Nurses, and Aerospace Solutions. Looking for your dream job or hire? Visit us at to say hello and start building your future, together.