Director Software Operations

Description

As the Director Software Ops BMS Channel you will be accountable for leading the BMS product business transformation into a recurring Software based leveraging global resources driving software adoption focused BMS partners globally. You will be responsible for developing delivery strategies supporting the BMS partners including but not limited to supervising the delivery and deployment of the connected solutions. The role includes managing the team of Global Partner Success Managers (PSM) including ensuring removal of any roadblocks for implementation are addressed determining the Connected Offerings SIOP on behalf of partners and reporting progress.

You will report directly to our Vice President General Manager and youll work out of our Atlanta GA location on a hybrid work schedule.

Position Responsibilities:

• Enable and drive Connected Solutions delivery supporting our partners including enabling a Partner Success Model.

• Drive training programs for Partners using Forge Academy

• Lead and enable Connected Managed Services for our partners

• Support the BMS Connected Sales organization with developing value propositions for our connected solutions portfolio along with our partners.

• Act as a liaison between the Global Marketing and product development teams ensuring that local customer needs are addressed in offering development.

• Be responsible for developing processes and tools to improve efficiency and delivery time.

• Drive all necessary activities across his team to achieve the BMS Channel Connected financial commitments.

• Owns of the BMS Partner communication plan and plays a critical role in driving the change globally. This includes leading the communication with relevant audiences highlighting the process activities publicizing achievements distributing relevant materials provide lessons learned and best practices.

• Be involved in Customer meetings and events to support the BMS Sales teams.

Behaviors

• Demonstrates passion for software and new ways of doing business

• Is agile in their approach working on multiple activities all occurring at once; organizes people and workflow to meet objective for each activity on time with high quality

• Has a Problem Solving approach; can anticipate future trends accurately; learn quickly and thing independently to adapt as required

• Treats Change as a way to do business not a 1-time event

• Encourages learning & development of others

• Has a focus of wanting to serve the customer

• Is fast moving and has high energy

• Has a bias towards action not barriers

• Takes intelligent risks and achieves results by applying sound judgment and experience to every sales situation

Skills

• Able to negotiate through challenging situations and influence others to achieve commitment to achieve results

• Able to clearly and effectively articulate the benefits of the program

• Able to communicate at all levels in the organization.

• Able to understand the Sales and Operational situations providing guidance to achieve speedy results
• Able to work with ambiguity and independently but also able to leverage a wider matrix team to achieve results.

You Must Have

• 7 years of business leadership experience in the commercial and institutional buildings market

• Solid understanding of financials

• Understanding of the IoT revolution cloud application services Business Intelligence and Big Data

Required Experience:

Director