Front Desk Associate - Sandy Springs
- Collect and enter patient data while checking the accuracy of existing data.
- Prepare appropriate paperwork for patient appointments.
- Verify Patient Insurance or Financial Responsibility
- Collect any payments required by patients before their visit.
- Demonstrate professionalism in appearance, language, and demeanor.
- Properly greet all who enter the office and check patients in accordingly.
- Scan patient data into appropriate charts.
- Monitor patient wait times.
- Communicate with patients as they wait.
- Schedule patient appointments in person or over the phone.
- Answer phone calls and transfer calls to the appropriate departments.
- Monitor office supply levels.
- Complete office opening and closing procedures.
- High school graduate or GED certificate
- Minimum of six (6) months of customer service experience with basic knowledge of the medical insurance process.
- Language skills adequate for high-level written, interpersonal, and telephone communication.
- ASC/Medical Office experience preferred.
- EMR/EHR systems experience preferred.
- Proficient with Microsoft Word and Excel.
- Ability to alternate between sitting and standing for extended periods.
- Ability to read computer screens, and forms with accuracy, including prolonged screen time.
- Ability to lift and carry office supplies, files, and packages weighing up to approximately 15–25 pounds.
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