zzzSwitchboard Operator - External hire

St. Francis is NOW HIRING for a Switchboard Operator to join our Telecom Department!

This is a FULLTIME position working the float pool for the Telecom Department. In this position you will work 5 days a week covering any of the following shifts, including rotation weekends and holidays:

• 7:00a-3:30p
• 7:30-4:00p
• 11:30a-8:00p
• 2:30p-11:00p
• 11:00p-7:00a

Job Summary

• The Clerical Specialist – PBX/Telecom is responsible for operating the hospital’s switchboard, paging and radio systems, and alarm monitoring systems
• This role serves as a vital communications hub for internal departments, emergency response teams, and the public, ensuring timely, professional handling of all telephone and emergency alerts
• The position also provides after-hours receptionist support, visitor management assistance, and enforces facility communication policies

Essential Functions

• Answers, screens, and transfers internal and external telephone calls promptly and courteously
• Performs overhead paging and emergency code announcements according to protocol
• Monitors and responds to facility emergency, security, and maintenance alarms
• Operates hospital paging systems and radio communications equipment
• Notifies appropriate on-call staff for surgery, cath lab, endoscopy, and other service lines
• Enforces hospital visitation policies and assists with visitor inquiries after hours
• Performs clerical tasks such as filing, copying, stocking supplies, and data entry
• Documents key events and responses during emergencies for internal reporting
• Maintains a calm, professional demeanor while managing high call volumes and emergency communications

Knowledge/Skills/Abilities/Expectations

• Strong communication and customer service skills
• Ability to remain composed and effective in emergency situations
• Proficient in the use of multi-line phone systems and paging equipment
• Basic computer skills and familiarity with clerical procedures
• Ability to handle confidential information appropriately
• Demonstrates critical thinking, independent judgment, and attention to detail
• Must be able to sit for extended periods and perform repetitive hand and finger motions
• Ability to work independently with minimal supervision

Education

• High school diploma or equivalent required

Experience

• 1+ year of experience of professional customer service
• Experience operating a switchboard, call center system, or related telecommunications function preferred

At ScionHealth, we empower our caregivers to do what they do best. We value every voice by caring deeply for every patient and each other. We show courage by running toward the challenge and we lean into new ideas by embracing curiosity and question asking. Together, we create our culture by living our values in our day-to-day interactions with our patients and teammates.