Director Of Operations

Job Description

Job Description

We are a rapidly growing, boutique firm committed to delivering exceptional client service and innovative solutions. We pride ourselves on a collaborative culture, strategic growth plans, and a strong financial foundation. We’re seeking a seasoned, in-person Director of Operations to partner with our Attorney CEO and Partners to drive operational excellence, empower our teams, and help scale the firm to new heights.

The Director of Operations keeps the Firm’s needs at the forefront and works closely with the Owners and the fractional executive team on strategy, planning, leadership, culture, revenue generation and margins, policy, problem-solving, and decision-making. The Firm's Director of Operations manages the operations and business functions of the Firm. This position has broad discretion and authority to manage processes throughout the business and is a key position of trust within the Firm leadership.

This is an in-office position daily in our office in Northeast Atlanta, with core hours Monday-Friday from 9:00 am-5:30 pm.

$100,000+ dependent on experience

• Develop and execute the annual business plan and strategic calendar
• Lead firm-wide project management initiatives and quarterly goal setting
• Facilitate monthly staff and attorney meetings; drive mission, vision, and values communication
• Lead the office as a whole; supervise leadership team in HR, Production, Marketing, Intake/Sales, Accounting, and Administrative functions
• Oversee the HR department's execution of policies, compensation plans, performance evaluations, and employee relations
• Supervise recruiting, onboarding, and ongoing training for attorneys and non-attorney staff
• Ensure every role has a clear job description, key performance indicators, and documented processes
• Design, document, and continuously improve firm-wide policies, procedures, checklists, and templates
• Conduct audits and spot checks to ensure compliance and process efficiency
• Collaborate with the Managing Attorney on workflow design, case-management benchmarks, and case value development
• Monitor matter-flow pipelines to optimize throughput, profitability, and client experience
• Supervise accounting and finance functions and staff, including billing, collections, trust account management, and payroll
• Implement and track against annual budgets, forecast revenue, and analyze financial reports in collaboration with the CFO; liaise with fractional CFO, COO, and Firm Owners on annual budget creation
• Approve operational expenses and maintain financial controls
• Manage vendor relationships and emergency-preparedness plans
• Oversee IT strategy and system upgrades to ensure optimal technology use
• Guide Marketing and Intake/Sales teams to execute ROI-driven campaigns and lead-conversion strategies in coordination with the fractional CMO
• Track and review lead-generation metrics, conversion rates, and sales process

• Bachelor’s degree in Business, Management, Accounting (or equivalent experience)
• 8+ years of senior operations or COO/Director-level experience in a professional services environment; law firm experience strongly preferred
• Proven track record in budgeting, financial management, and human resources leadership
• Exceptional project management skills; ability to lead complex, cross-functional initiatives
• Highly tech-savvy with experience implementing and optimizing practice management and productivity software
• Strong analytical mindset with expertise in metrics, key performance indicator development, and process improvement
• Outstanding communication and interpersonal skills, with a collaborative, solution-oriented approach
• Bilingual (English/Spanish) at an advanced professional level preferred

We are a nationally renowned and growing immigration law firm with excellent training, mentorship, and growth opportunities. We create and defend the opportunity for individuals, families, and businesses to seek and achieve their American Dream.

What You Get

• A great work environment doing work that matters
• A firm that’s mission-driven and results-oriented
• The chance to really make a difference in a growing, challenging business