VP Strategic Customer Success

Job Description

Job Description

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do:

We are seeking a highly strategic and consultative VP Strategic Customer Success to serve as a trusted advisor and executive sponsor for one of our most complex and high-value client. This role is critical in guiding the long-term success of the partnership by aligning our solutions with the client’s business goals, managing executive relationships, and driving innovation and outcomes that deliver measurable impact.

As the VP Strategic Customer Success , you will be responsible for leading strategic client engagement and driving value across a key enterprise account. You will cultivate deep executive-level relationships, aligning our approach and solutions with the client’s business model, values, and long-term priorities. In partnership with the client, you will co-create and lead tailored success plans that directly support their evolving objectives, ensuring stakeholder alignment and measurable outcomes.

You’ll oversee the performance and delivery of services, ensuring quality execution, monitoring key metrics, and adapting strategies as needed to maintain service excellence. Anticipating and resolving issues before they escalate will be a critical part of your role, always with a focus on maintaining trust and credibility. Internally, you will serve as a cross-functional leader, collaborating with Sales, Product, Implementation, and Operations to advocate for client needs and ensure seamless execution.

Additionally, you will identify opportunities for growth within the account—whether through increased adoption, solution expansion, or innovation—and work closely with Sales to support expansion strategies. You’ll also be responsible for delivering high-impact executive briefings and business reviews, summarizing performance insights, strategic progress, and long-term value planning

What You Will Need to be Successful:

• Experience:
• 7+ years of experience in customer success, enterprise account management, or strategic consulting roles—preferably supporting large, complex clients in logistics or transportation.
• Strategic Leadership:
• Proven track record of managing executive-level client relationships and leading cross-functional internal teams to deliver outcomes.
• Communication Excellence:
• Exceptional interpersonal, verbal, and written communication skills with the ability to build trust, influence stakeholders, and convey complex ideas with clarity.
• Analytical Acumen:
• Strong critical thinking and data interpretation skills to identify trends, diagnose challenges, and present data-driven insights and recommendations.
• Education:
• Bachelor’s degree required; advanced degree or executive education a plus

Why First Advantage is Your Next Big Career Move:

First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:

• Ability to work remotely with occasional business travel.
• Medical, Vision, Dental, and supplementary benefit plans
• 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
• Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
• Access to tech and growth opportunities, and leaders who want you to succeed!

More About Our Values Code

• Honor Honesty, Consistency, and Responsibility: Do the right thing
• Cultivate an environment of dignity: Show respect for the individual
• Take an Outside-In approach: Put the client first
• Think out-of-the-box: Innovate and create
• Stay Team-Oriented: Collaborate and appreciate each other

What Are You Waiting For? Apply Today!
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!

The salary range for this position is approximately $175-200K base annually plus VC. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

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United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

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