Service Advisor

Job Description

Job Description

At Krause Family Ford , we believe in delivering more than just excellent vehicles—we’re committed to creating a world-class experience for every guest who walks through our doors. As a Customer Service Advisor , you’ll play a key role in upholding the values we pride ourselves on: transparency, professionalism, and a genuine dedication to customer care. Job Summary:

We are seeking a friendly, organized, and motivated Customer Service Advisor to join our Service Department. As the first point of contact for our service customers, you will play a critical role in delivering a positive experience by managing repair orders, explaining vehicle maintenance, and coordinating with technicians. If you enjoy working in a fast-paced environment, providing excellent service, and helping people care for their vehicles, we want to hear from you!

• Greet customers professionally and gather information about their vehicle concerns.

• Write accurate and detailed repair orders using dealership systems.

• Communicate technician findings and recommended services clearly and honestly.

• Obtain customer authorization and provide accurate cost and time estimates.

• Maintain open communication with customers throughout the repair process.

• Promote routine maintenance and recommended services based on inspection results.

• Coordinate with parts and technician teams to ensure timely service completion.

• Review completed work with the customer and ensure satisfaction at time of delivery.

• Follow up after service to maintain strong customer relationships.

• Support dealership goals by meeting service sales and customer satisfaction targets.

• Prior experience as a Service Advisor, Customer Service Representative, or in a similar customer-facing automotive role preferred.

• Strong knowledge of automotive systems and terminology is a plus.

• Excellent communication and interpersonal skills.

• Ability to work in a fast-paced environment and handle multiple tasks.

• Detail-oriented and well-organized.

• Familiarity with dealership management systems ( CDK, & Xtime) is a plus.

• Valid driver's license and clean driving record.

• Competitive hourly pay + bonus opportunities

• Paid training and career advancement support

• Medical, dental, and vision insurance

• 401(k) retirement plan with company match %

• Paid holidays and PTO

• Employee discounts on service and vehicle purchases

• A welcoming, growth-focused workplace culture

  Ready to Join the Family?

  Apply today and become part of a dealership that values people just as much as performance!