Customer Care Associate POST NUMBER: 467583

Vaco has partnered with a growing organization to fill a Customer Care Associate to support employer groups, plan administrators, and brokers by delivering high-quality service and resolving complex inquiries. This role serves as a primary point of contact for group clients, ensuring accurate information, effective problem resolution, and a seamless customer experience. If you are a proactive, detail-oriented professional with strong customer service experience preferably within the insurance industry—apply today.

Responsibilities

• Manage and resolve inquiries from employer groups, plan administrators, and brokers with professionalism and accuracy
• Serve as the first point of contact for customer concerns, troubleshooting and resolving complex issues
• Escalate and coordinate issue resolution with internal departments to ensure timely follow-up
• Maintain strong relationships with key stakeholders to support customer satisfaction and retention
• Apply in-depth product knowledge to accurately address questions and policy-related requests
• Stay current on product updates, processes, and regulatory standards
• Identify opportunities to enhance customer experience and improve service processes
• Document and manage customer interactions using CRM or customer service platforms
• Communicate customer feedback and insights to internal teams to support continuous improvement
• Ensure all interactions align with organizational service standards and performance goals

Qualifications

• High school diploma or equivalent required; related college coursework preferred
• Minimum 3 years of office experience, including at least 3 years in a customer service role
• Insurance industry experience preferred

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.