Account Executive

Account Executive

About Us:

Captivate isn’t a large agency where you’ll be just another cog in the machine. We are a small, award-winning agency experiencing rapid growth, and we are looking for a full-time Account Executive to join our team.

About You:

If you want to coast on process and pass problems up the chain, this job is not for you. We’re looking for a sharp, self-directed operator who owns the client relationship from first email to final deliverable — someone who anticipates what’s coming before it arrives, communicates with confidence, and takes real pride in keeping accounts running like clockwork. You’ve got a point of view, you’re not afraid to share it, and you know how to push back diplomatically when the scope starts creeping.

Primary Job Responsibilities of the Account Executive Role:

Own the day-to-day client relationship across assigned accounts — you’re the first call when something is due, delayed, or needs clarification

Lead weekly status calls: set the agenda, run the meeting, follow up with tight, actionable recaps

Author, assign, and manage project tasks in Basecamp; keep timelines accurate and team members accountable

Write SOWs, project briefs, and proposals with limited senior oversight

Track burn rates and budget pacing across active projects; flag risks before they become surprises

Manage feedback rounds and revision cycles without letting scope creep go unchecked

Shepherd projects through the full creative development and production process

Oversee monthly digital marketing reporting delivery; ensure accuracy and on-time distribution

Partner with executive leadership to match internal talent and contractor resources to client needs

Surface strategic recommendations to clients — not just status updates

Mentor and delegate to the Jr. Account Coordinator; model the behavior you’d want to see

Occasional hands-on support with digital campaigns including keyword analysis, content organization, and campaign trafficking

Account Executive Skills & Requirements:

A 4-year degree in Marketing, Communications, or a related field

2–4 years of account management or client-facing agency experience

Proven ability to manage multiple accounts simultaneously without dropping a ball

Exceptional written and verbal communication — client-ready, every time

Strong command of project management tools; Basecamp experience a plus

Proficiency in Microsoft Office and Google Workspace (Docs, Slides, Sheets)

A solutions-first mindset: you bring proposed answers, not just problems

Demonstrated ability to navigate scope, timeline, and client conflict with composure

Familiarity with SEO, paid search, or digital marketing fundamentals preferred

To apply for the Account Executive position, submit your resume, cover letter, and salary requirements to [email protected] using the subject line “Account Rockstar.”

Benefits & Perks

Guaranteed 401(k)
Contributions

Flexible
PTO

Paid Family
Leave

Paid Birthdays
Off

Disability
Insurance

Telehealth
Program

Work From
Anywhere

Transparent
Leadership

Career Growth
Opportunities

Commuter
Benefits