Mortgage Servicing Escrow Insurance Specialist

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Pay is based on a number of factors including the successful candidate's job-related knowledge and skills, qualifications, and prior experience. Arvest offers a comprehensive suite of benefits, including a full range of health and life, financial, and wellness benefits. For more information about benefits, please visit .

Position is Monday through Friday 8 am to 5 pm with ability to work additional hours as needed.

Location: 801 John Barrow Rd, Little Rock, AR or any Arvest location within the Arvest 4 state footprint.

Preferred skills/experience:

• PMI/MIP processing
• Blacknight MSP experience

Summary:

SUMMARY: Under the supervision and guidance of the Mortgage Servicing Escrow Supervisor, the Mortgage Servicing Escrow Insurance Specialist processes escrow insurance for the bank group's mortgage servicing department. The incumbent

will prepare, process, and follow-up on the department's assigned escrow insurance needs regarding Hazard Insurance, Flood Insurance, PMI (Private Mortgage Insurance), MIP (Mortgage Insurance Premium), Lender Placed Insurance and Optional Insurances. In addition, the Mortgage Servicing Escrow Insurance Specialist must understand complex escrow accounts with the ability to effectively explain the details to customers, bank associates and third parties.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Send and receive EDI (electronic data interchange) files from outside vendor(s); maintain data integrity and clear any file exceptions.Process EDI insurance payments timely and accurately.

• Process all monthly mortgage insurance premiums and remit to all PMI (Private Mortgage Insurance) companies.

• Process monthly MIP (Mortgage Insurance Premiums) and remit to FHA.

• Process and monitor all PMI/FHA cancellation requests and requirements.

• Maintain an understanding of complex escrow accounts to effectively explain account details.

• Perform research and follow-up on outstanding problems.Assist customers concerning problems/inquiries on loans in an accurate and efficient manner.

• Serve as a liaison with outside insurance vendors to ensure adequate lender placed insurance coverage is applied, and lender placed insurance is cancelled and refunds are processed within the regulatory timelines.

• In coordinated efforts, work with the flood mapping vendor to track and work with customers to secure required flood insurance per state, federal and investor guidelines.

• Ensure assigned escrow department duties are completed according to department policies and procedures, federal and state regulations, and investor guidelines.

• Process all optional life insurance premiums and remit to optional life insurance companies.

• Work collaboratively toward KPI's (key performance indicators).

• Understand and comply with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes, but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious customer and/or account activity.

TEAM ACCOUNTABILITIES:

• Support and uphold the Arvest Mission Statement.
• Uphold the Arvest code of Ethics and ensure that confidential information is safeguarded.
• Maintain a high level of cooperation and rapport with all associates in order to ensure accurate and efficient operations and service.
• Formulate and communicate new ideas and suggestions that will improve profitability and efficiency for the bank's overall operation.
Promote professionalism at all times.

Responsibilities:

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• High School Diploma or General Education Degree (GED) required.
• 1 year of mortgage, banking, insurance processing or payment processing experience required.
• 6 months customer service experience required.
• Proficiency in Excel and Microsoft Word preferred.

OTHER SKILLS AND ABILITIES:

• Must be able to arrive at work on time, work on site and have regular work attendance
• Must be able to work cooperatively with other co-workers regardless of personality, presence or communication style
• Must be able to provide cordial customer service regardless of customer personality, presence or communication style
• Must be able to perform several tasks at once
• Must be able to work in a stressful atmosphere
• Must be able to rotate job tasks
• Must be able to occasionally work overtime
• Must be able to greet others cordially
• Must be able to coordinate multiple and changing priorities
• Must be able to verbally communicate with all other associates
• Must be able to operate telephone, scanner, copier and FAX machines
• Must be able to move from department, division, or bank to department, division or bank to attend meetings
• Must be able to operate personal computer keyboard in order to create reports, schedules and other appropriate documentation

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to stand, walk, sit, and to talk and hear. The associate must occasionally reach with hands and arms; stoop, kneel, or crouch.

The associate may occasionally be required to lift or move up to 25 pounds.

Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Grade 11

Pay Range: $16.88 - $20.05 per hour