Customer Care Specialist
- Provide excellent customer service in a professional manner
- Answer the phone promptly (Hold time less than 1 minute.)
- Process cancellations and payments
- Enter data into CRM
- Create contact logs/documentation
- Request service credits & refunds
- Schedule leads and service requests
- Projects as assigned by management
- You hold yourself to high standards
- You enjoy building relationships and creating a bond and rapport with your team members and customers
- You have great time management skills
- Excellent verbal and written communication skills
- Exceptional customer serviceorganizational and analytical skills
- Highly competitive compensation package
- Company vehicle, cell phone and tablet
- Comprehensive training programs as the industry leader
- Comprehensive benefits package including medical, dental, vision & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Perform duties while seated for long periods of time
- High School Diploma required
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