Parts and Service Business Development Specialist

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We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world - together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears and voice of Ford.

You'll have...

• Bachelor's Degree in Business Administration, Marketing, Sales, or related field of study.
• 5+ years of Marketing Sales & Service experience required.
• Prior Automotive OEM Fixed Operations experience required.
• Field dealer contact experience preferred.
• Knowledge of dealership operations, dealership financial statements/sales and profit forecasts, Dealer reporting and systems.
• Customer service mindset.
• Strong interpersonal / leadership / organizational skills and competencies.
• Ability to interface with Retail Group Management and Dealer Management.
• Ability to work independently, with strong verbal, written, and Data Analytics skills.
• Proficiency with the Microsoft Office Suite, emphasis on Excel and SharePoint.
• Comprehend and analyze our performance documents (i.e., Dealer Profiles, Financial Statements, 5 Year Trends, Sales Effectiveness Analysis, Parts & Service Dealer Dashboards/Trend Reports, etc.).
• Ability to manage changing priorities, deadlines and timelines with multiple inputs and complexities.
• Field dealer relationship experience - ensuring an understanding of the dealer dynamic and ability to gain dealer trust.
• Extraordinary teamwork, collaborative skills and demonstrated behaviors.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year's Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

New Hire Benefits

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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In this position...

Serve as a resource for the Market Area Manager, regarding all Fixed Operations-related issues. Responsible for leading the development and execution of business plan strategies to improve Wholesale and Retail Parts, Accessories and Ford-Lincoln Protect channel sales throughout the Market Area.

What you'll do...

• Support Market Area to achieve successful execution of Fixed Operations Business Plan strategic objectives
• Market Area Support will include:
  • Assist the Market Area Manager and Parts Operations Manager in creating, tracking and implementation of market-wide efforts related to Parts Sales, Service Performance, Ford Protect penetration, Accessories sales, and Ford Pro Elite.
  • Analyze, communicate performance, and consult with Market Area/Regional personnel on meeting key objectives via Organizational Meetings, conference calls, etc.
  • Participate in and support the various business growth dealer meetings (e.g. Ready for Retail/Wholesale, etc.)
  • Develop incentives and write MAPs/programs for Wholesale Parts, Retail Parts, Ford Protect, and Accessories.
  • Produce weekly performance and assignment reporting to support Certified Parts Wholesaling Dealer (CPWD) Zone Managers, Service Performance Managers/Zone Managers, and Technician Placement Specialist.
  • Assist in the coordination of sales events, incentive programs, and reward disbursement.
  • In-market Dealer travel to support business development.
  • Resolve parts and service data issues.
  • Lead special projects for Market Area Manager.
  • Assist in preparing Business Development presentations for meetings conducted by the General Manager, Regional Manager, and Market Area Manager (e.g. Ford Dealer Advertising Fund (FDAF) meetings, Ready for Retail / Wholesale, Business Plan, Market Area/Regional Broadcasts, etc.).
  • Track performance on Balanced Scorecard (BSC) metrics and provide insight into where further attention is needed.