Receptionist / Front Desk Coordinator

Job Opening at Wilson, Drinkard & Drinkard, LLC

Job Description

Wilson, Drinkard & Drinkard, LLC, a respected legal firm with a commitment to excellence and client satisfaction, is excited to offer a career opportunity for a Receptionist / Front Desk Coordinator. This is a full-time, on-site position that does not support remote work. We are seeking a professional individual who thrives in a dynamic, fast-paced environment and demonstrates a proactive and efficient approach to reception duties.

The Receptionist / Front Desk Coordinator plays a crucial role in maintaining the smooth operation of our front office, ensuring that all visitors and clients receive a warm welcome and exceptional service. As the first point of contact, this position requires a high level of professionalism, attention to detail, and an ability to manage multiple tasks efficiently.

Duties and Responsibilities

• Greet clients and visitors with a positive, helpful attitude and direct them appropriately.
• Manage incoming calls, including answering, screening, and forwarding calls in a professional and efficient manner.
• Handle queries from the public and clients, providing accurate information and assistance.
• Schedule and confirm appointments, maintaining up-to-date and organized calendars.
• Maintain a tidy and orderly reception area that reflects the professional image of the firm.
• Assist in the coordination of front-desk activities, including distributing correspondence and redirecting phone calls.
• Receive and sort daily mail/deliveries/couriers and manage outgoing mail.
• Perform administrative and clerical support tasks, such as scanning, copying, and faxing.
• Keep detailed records and logs of visitor requests and calls received.
• Assist with inventory control and office supply management.
• Ensure the implementation of security, privacy, and confidentiality protocols.
• Adhere to company policies and regulations at all times.
• Prepare meeting and training rooms.
• Assist colleagues with administrative or clerical support as needed.

Requirements

• High school diploma or equivalent; further education or certification in office management is a plus.
• Proven work experience as a Receptionist, Front Office Representative, or similar role.
• Proficiency in Microsoft Office Suite and other office productivity tools, with aptitude to learn new software and systems.
• Professional attitude and appearance at all times.
• Excellent written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills with the ability to multitask and prioritize work.
• Detail-oriented and comfortable handling confidential information.
• Strong time-management skills and ability to work under pressure.
• Commitment to maintaining a high level of professionalism and confidentiality.
• Good interpersonal skills, with the ability to interact diplomatically with clients and staff at all levels.
• Reliability and dependability with a track record of adhering to schedules and achieving deadlines.

Benefits

• Competitive pay based on experience.
• Supportive and family-oriented work environment.
• Opportunities for growth and professional development.
• Paid time off and holidays.

If you are dependable, organized, and take pride in doing things right, we would love to hear from you. Apply today to join the Wilson, Drinkard & Drinkard, LLC team.