MRI Call Center Agent

MRI Scheduling Coordinator

Join the OSSP Team!

Ortho Sport & Spine Physicians is a rapidly growing, nationally recognized orthopedic practice specializing in sports medicine, orthopedic spine surgery, and interventional spine care. With locations throughout the U.S. including an Ambulatory Surgery Center in Atlanta .OSSP is committed to delivering state-of-the-art, minimally invasive treatment solutions that help patients return to active, pain-free lives.

We are currently seeking a motivated, patient-focused, and detail-oriented MRI Scheduling Coordinator to join our growing team!

This role is ideal for someone who thrives in a fast-paced environment, enjoys helping patients, and takes pride in providing exceptional customer service while coordinating critical imaging appointments.

Position Summary

The MRI Scheduling Coordinator is responsible for handling a high volume of inbound and outbound calls related to MRI scheduling and patient coordination. This individual serves as an important point of contact for patients by answering questions, addressing concerns, scheduling appointments, and ensuring a smooth and positive patient experience throughout the imaging process.

The ideal candidate is professional, reliable, adaptable, and committed to delivering excellent patient care with every interaction.

Key Responsibilities

• Schedule, reschedule, and confirm MRI appointments for patients across multiple OSSP locations.
• Handle a high volume of inbound and outbound patient calls related to MRI scheduling and coordination.
• Engage in active listening to understand patient needs while providing accurate information and support.
• Verify and clarify appointment details to ensure scheduling accuracy and efficiency.
• Utilize EMR systems, spreadsheets, and internal scheduling tools appropriately and accurately.
• Answer patient questions regarding MRI appointments, preparation instructions, and scheduling concerns.
• Maintain accurate documentation and patient records within company systems.
• Collaborate with internal departments and clinical teams to ensure seamless patient care coordination.
• Meet productivity, quality, and scheduling performance expectations.
• Perform additional administrative and operational duties as assigned.

What We’re Looking For

• Strong customer service and communication skills
• Professional, courteous, and compassionate phone etiquette
• Excellent attention to detail and organizational skills
• Ability to multitask and work efficiently in a fast-paced environment
• Strong sense of accountability and ownership over assigned tasks
• Ability to work both independently and collaboratively within a team
• Proven ability to maintain confidentiality and professionalism at all times
• Bilingual (English/Spanish) strongly preferred

Requirements

• Knowledge of HIPAA and OSHA standards as they relate to patient care and confidentiality
• Strong verbal communication and active listening skills
• Comfortable managing a high call volume while maintaining excellent service standards
• Proficient computer, data entry, and typing skills
• Ability to navigate EMR systems and scheduling platforms effectively

Education & Experience

• High school diploma or equivalent required
• 1–3 years of experience in a healthcare, scheduling, or call center environment preferred
• Previous medical office or imaging scheduling experience is a plus

Why OSSP?

At OSSP, we believe our team members are the heart of our organization. We foster a supportive, collaborative, and growth-oriented culture where employees are empowered to make a meaningful impact on patients’ lives every day.

If you are passionate about patient care, enjoy helping others, and are looking to grow with an innovative healthcare organization, we would love to hear from you!

Equal Opportunity Employer

Ortho Sport & Spine Physicians is an Equal Opportunity Employer and values diversity at all levels of the organization. We are committed to creating an inclusive environment for all employees and applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.