Call Center Remote Customer Service Representative - Vimo Inc (GetInsured) | Atlanta, GA

Call Center Remote Customer Service Representative – Vimo Inc (GetInsured) | Atlanta, GA

Vimo Inc (operating as GetInsured) is hiring Remote Customer Service Representatives to join its call center team. This full‑time role pays $17–$18.50/hour (with performance incentives and higher pay for Spanish bilingual reps) and includes paid training, benefits, and opportunities for career growth. You’ll be part of a team helping customers navigate health insurance enrollment, delivering excellent service while working from home.

Key Responsibilities

• Handle inbound and outbound customer calls
• Deliver consistent, high‑quality customer service experiences
• Manage customer accounts and provide technical support
• Process application data entry accurately
• Respond to online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Apply creative problem‑solving skills to resolve issues
• Adapt to changing projects and updates
• Manage time effectively with multitasking and prioritization
• Complete required training, self‑study, and testing to maintain certifications
• Adhere to regulated communication guidelines across all channels

Candidate Requirements

• Minimum age: 18 years or older
• Must complete background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required during training
• Commitment to full attendance for 3‑week paid training program
• Minimum internet speed: 35 mb/s (hard‑wired Ethernet required)
• Cable/Fiber broadband only (mobile internet, Wi‑Fi extenders, or satellite not compatible)
• Moderate to advanced computer skills
• Comfortable learning new technology quickly
• Professional demeanor with strong verbal and written communication skills
• Self‑motivated and success‑driven
• Ability to work full‑time Monday–Friday with occasional Saturdays

Preferred Experience (not required)

• Customer support or technical support roles
• Group or individual health insurance knowledge (Affordable Care Act)
• Call center experience
• Familiarity with CRM systems
• Spanish bilingual skills (higher pay rate available)

Compensation and Benefits

• Pay: $17–$18.50/hour (+ incentives)
• Spanish bilingual reps: $19/hour (+ incentives)
• Paid training (3 weeks)
• Performance and attendance‑based incentives
• 401(k) with company match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO) and paid holidays
• Employee referral program
• Collaborative and supportive remote team environment

Why Join Vimo Inc (GetInsured)?

• Be part of the largest state‑based marketplace footprint in the U.S.
• Help millions of consumers make better health plan decisions
• Work with award‑winning cloud‑based enrollment tools
• Join a team recognized for ethics, innovation, and growth
• Enjoy the convenience of working from home with career advancement opportunities

Application Process

Proceed to job application.

Job Type: Full‑time, Seasonal
Pay: $17–$18.50/hour (+ incentives) | $19/hour for Spanish bilingual reps
Location: Remote ( Atlanta, GA 30339)